Higher Call Nursing Center
407 Whitebird Street · Quapaw, OK · 74363 · 9186742233
86 certified beds For profit - Limited Liability company Chain: Selectis Health
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
5 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
75% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.83 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.50 | 0.55–0.75 |
| Weekend hours / resident-day | 3.38 | ≈ weekday level |
| Nursing turnover / year | 75% | median 45% |
| Fines (3-yr window) | 1 · $18,113 |
Inspection citations (28 in the current record)
-
Potential for harm · D January 9, 2026
Ensure each resident receives an accurate assessment.
Corrected February 27, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D January 9, 2026
Provide and implement an infection prevention and control program.
Corrected February 27, 2026 · Infection Control
-
Potential for harm · F January 9, 2026 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 27, 2026 · Nutrition and Dietary
-
Potential for harm · D May 16, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected June 20, 2024 · Resident Rights
-
Potential for harm · D May 16, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected June 20, 2024 · Quality of Life and Care
-
Potential for harm · E May 16, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected June 20, 2024 · Pharmacy Service
-
Potential for harm · E May 16, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 20, 2024 · Nutrition and Dietary
-
Potential for harm · D May 16, 2024
Provide and implement an infection prevention and control program.
Corrected June 20, 2024 · Infection Control
-
Immediate jeopardy · J March 28, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected April 19, 2024 · Resident Rights
-
Immediate jeopardy · J March 28, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · J March 28, 2024 · found via complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected April 19, 2024 · Quality of Life and Care
-
Actual harm · G March 28, 2024 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected April 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D March 28, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected April 19, 2024 · Resident Rights
-
Potential for harm · F March 28, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D March 28, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 19, 2024 · Quality of Life and Care
-
Immediate jeopardy · J April 4, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 1, 2023 · Quality of Life and Care
-
Immediate jeopardy · J April 4, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected July 1, 2023 · Quality of Life and Care
-
Potential for harm · D April 4, 2023
Ensure each resident receives an accurate assessment.
Corrected July 1, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D April 4, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected July 1, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D April 4, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected July 1, 2023 · Resident Assessment and Care Planning
-
Potential for harm · E April 4, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 1, 2023 · Resident Assessment and Care Planning
-
Potential for harm · E April 4, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 1, 2023 · Resident Assessment and Care Planning
-
Potential for harm · E April 4, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 1, 2023 · Quality of Life and Care
-
Potential for harm · D April 4, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 1, 2023 · Quality of Life and Care
-
Potential for harm · D April 4, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 1, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 28, 2024 | Fine | $18,113 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 375579 · certified since October 6, 2020. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.