Heritagespring Healthcare Center of West Chester
7235 Heritagespring Drive · West Chester, OH · 45069 · 5137595777
144 certified beds For profit - Corporation Chain: Carespring
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
67% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.10 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.74 | 0.55–0.75 |
| Weekend hours / resident-day | 3.64 | ≈ weekday level |
| Nursing turnover / year | 67% | median 45% |
| Fines (3-yr window) | 2 · $40,745 |
Inspection citations (13 in the current record)
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Immediate jeopardy · J November 19, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected May 15, 2025 · Pharmacy Service
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Potential for harm · D November 19, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 21, 2025 · Pharmacy Service
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Potential for harm · D April 25, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 19, 2025 · Pharmacy Service
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Immediate jeopardy · J November 25, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 17, 2024 · Quality of Life and Care
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Potential for harm · D November 25, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 10, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 25, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 17, 2024 · Quality of Life and Care
-
Potential for harm · D November 25, 2024 · found via complaint
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected December 17, 2024 · Nursing and Physician Services
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Potential for harm · D November 25, 2024 · found via complaint
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Corrected December 17, 2024 · Nursing and Physician Services
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Potential for harm · D November 25, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 17, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 25, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected December 17, 2024 · Infection Control
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Potential for harm · D July 18, 2023 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 25, 2023 · Quality of Life and Care
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Potential for harm · D April 27, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 5, 2023 · Quality of Life and Care
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Potential for harm · D April 27, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 5, 2023 · Quality of Life and Care
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 19, 2025 | Fine | $22,925 |
| November 25, 2024 | Fine | $17,820 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 366301 · certified since October 7, 2004. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.