Heritage Manor
321 Northeast Sixth Street · Chisholm, MN · 55719 · 2182545765
65 certified beds Non profit - Church related Chain: St. Francis Health Services
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.43 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.87 | 0.55–0.75 |
| Weekend hours / resident-day | 3.03 | ≈ weekday level |
| Nursing turnover / year | 24% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (25 in the current record)
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Actual harm · G June 26, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 20, 2025 · Quality of Life and Care
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Potential for harm · F June 26, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected August 20, 2025 · Nursing and Physician Services
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Potential for harm · D June 26, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 20, 2025 · Resident Rights
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Potential for harm · D June 26, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected August 20, 2025 · Resident Rights
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Potential for harm · D June 26, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected August 20, 2025 · Resident Rights
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Potential for harm · D June 26, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected August 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 26, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected August 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 26, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 26, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 26, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 20, 2025 · Quality of Life and Care
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Potential for harm · D June 26, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected August 20, 2025 · Quality of Life and Care
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Potential for harm · F June 26, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 24, 2025 · Pharmacy Service
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Potential for harm · D June 26, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected August 20, 2025 · Pharmacy Service
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Potential for harm · F June 26, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 20, 2025 · Nutrition and Dietary
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Potential for harm · D June 26, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 26, 2025
Provide and implement an infection prevention and control program.
Corrected September 24, 2025 · Infection Control
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Potential for harm · E June 26, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected August 20, 2025 · Environmental
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Potential for harm · D May 16, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected July 1, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 16, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected July 1, 2024 · Quality of Life and Care
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Potential for harm · D May 16, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 1, 2024 · Quality of Life and Care
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Potential for harm · F May 16, 2024
Request a waiver if it can't meet the nurse staffing requirements.
Corrected July 1, 2024 · Nursing and Physician Services
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Potential for harm · D May 16, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 1, 2024 · Quality of Life and Care
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Potential for harm · D March 9, 2023
Ensure each resident receives an accurate assessment.
Corrected April 17, 2023 · Resident Assessment and Care Planning
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Potential for harm · D March 9, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 17, 2023 · Quality of Life and Care
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Potential for harm · D March 9, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 17, 2023 · Pharmacy Service
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 245245 · certified since September 1, 1982. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.