Heritage Health Services
1119 N Wisconsin St · Port Washington, WI · 53074 · 2622845892
50 certified beds For profit - Limited Liability company Chain: North Shore Healthcare
- Inspection results have improved across recent cycles.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
61% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.55 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.91 | 0.55–0.75 |
| Weekend hours / resident-day | 3.23 | ≈ weekday level |
| Nursing turnover / year | 61% | median 45% |
| Fines (3-yr window) | 1 · $16,801 |
Inspection citations (33 in the current record)
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Potential for harm · D March 12, 2025
Give the resident's representative the ability to exercise the resident's rights.
Corrected April 11, 2025 · Resident Rights
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Potential for harm · D March 12, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected April 11, 2025 · Resident Rights
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Potential for harm · D March 12, 2025
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected April 11, 2025 · Resident Rights
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Potential for harm · D March 12, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 11, 2025 · Quality of Life and Care
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Potential for harm · F March 12, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 11, 2025 · Nutrition and Dietary
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Potential for harm · E March 12, 2025
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected April 11, 2025 · Administration
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Potential for harm · F March 12, 2025
Provide and implement an infection prevention and control program.
Corrected April 11, 2025 · Infection Control
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Potential for harm · E March 12, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected April 11, 2025 · Infection Control
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Potential for harm · D December 5, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected January 2, 2025 · Infection Control
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Immediate jeopardy · L September 12, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected April 15, 2024 · Nursing and Physician Services
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Potential for harm · D September 12, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected October 8, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E September 12, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 8, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 12, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected October 8, 2024 · Pharmacy Service
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No harm found · C September 12, 2024 · found via complaint
Post nurse staffing information every day.
Corrected October 8, 2024 · Nursing and Physician Services
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Potential for harm · D February 6, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 4, 2024 · Resident Rights
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Potential for harm · D February 6, 2024
Give the resident's representative the ability to exercise the resident's rights.
Corrected March 4, 2024 · Resident Rights
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Potential for harm · D February 6, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected March 4, 2024 · Resident Rights
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Potential for harm · F February 6, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected March 4, 2024 · Nursing and Physician Services
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Potential for harm · D February 6, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected March 4, 2024 · Pharmacy Service
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Potential for harm · D February 6, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected March 4, 2024 · Pharmacy Service
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Potential for harm · F February 6, 2024
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected March 4, 2024 · Nutrition and Dietary
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Potential for harm · F February 6, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 4, 2024 · Nutrition and Dietary
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Potential for harm · F February 6, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected March 4, 2024 · Administration
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Potential for harm · D February 6, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected March 4, 2024 · Resident Rights
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Potential for harm · E February 6, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 4, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 12, 2024 | Fine | $16,801 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525586 · certified since June 1, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.