Heritage Health Care Center
24613 Broadway Avenue · Oakwood Village, OH · 44146 · 4404391448
60 certified beds For profit - Corporation Chain: Embassy Healthcare
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
RN staffing in the bottom 10% nationally
0.28 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Total nurse staffing below 3.0 hours per resident-day
2.76 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 2.76 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.28 | 0.55–0.75 |
| Weekend hours / resident-day | 2.59 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (38 in the current record)
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Potential for harm · D August 21, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected August 29, 2025 · Infection Control
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Potential for harm · E December 9, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected January 10, 2025 · Pharmacy Service
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Potential for harm · E December 9, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 10, 2025 · Nutrition and Dietary
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Potential for harm · E April 9, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 3, 2024 · Resident Rights
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Potential for harm · D April 9, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 3, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 9, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 3, 2024 · Quality of Life and Care
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Potential for harm · D April 9, 2024 · found via complaint
Provide activities to meet all resident's needs.
Corrected May 3, 2024 · Quality of Life and Care
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Potential for harm · F April 9, 2024 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected May 3, 2024 · Environmental
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Potential for harm · D January 31, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 9, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 31, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 9, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 31, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected February 9, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G January 26, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 4, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 27, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected January 1, 2024 · Resident Rights
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Potential for harm · E November 27, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 1, 2024 · Resident Rights
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Potential for harm · D November 27, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 1, 2024 · Quality of Life and Care
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Potential for harm · D November 27, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected January 1, 2024 · Quality of Life and Care
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Potential for harm · F November 27, 2023
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected January 1, 2024 · Nursing and Physician Services
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Potential for harm · D November 27, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected January 1, 2024 · Pharmacy Service
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Potential for harm · F November 27, 2023
Provide and implement an infection prevention and control program.
Corrected January 1, 2024 · Infection Control
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Potential for harm · D November 27, 2023
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected January 1, 2024 · Environmental
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Potential for harm · D November 8, 2023 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 27, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 8, 2023 · found via complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected January 1, 2024 · Pharmacy Service
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Potential for harm · D November 8, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 27, 2023 · Resident Assessment and Care Planning
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Potential for harm · D July 27, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 24, 2021 · Resident Rights
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Potential for harm · E July 27, 2021
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Corrected August 24, 2021 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365401 · certified since December 1, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.