Heritage Hall Wise
9434 Coeburn Mountain Road · Wise, VA · 24293 · 2763282721
97 certified beds For profit - Limited Liability company Chain: Heritage Hall
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.39 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.36 | 0.55–0.75 |
| Weekend hours / resident-day | 2.79 | ≈ weekday level |
| Nursing turnover / year | 35% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (20 in the current record)
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Potential for harm · D August 1, 2024
Ensure each resident receives an accurate assessment.
Corrected September 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 1, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected September 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 1, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 30, 2024 · Quality of Life and Care
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Potential for harm · D August 16, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 30, 2021 · Quality of Life and Care
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Potential for harm · D August 16, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 30, 2021 · Quality of Life and Care
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Potential for harm · D August 16, 2021
Ensure medication error rates are not 5 percent or greater.
Corrected September 30, 2021 · Pharmacy Service
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Potential for harm · D August 16, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 30, 2021 · Pharmacy Service
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Potential for harm · D August 16, 2021
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected September 30, 2021 · Nutrition and Dietary
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Potential for harm · D August 16, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 30, 2021 · Resident Assessment and Care Planning
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Potential for harm · D August 16, 2021
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected September 30, 2021 · Administration
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Potential for harm · D August 16, 2021
Provide and implement an infection prevention and control program.
Corrected September 30, 2021 · Infection Control
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Potential for harm · D September 26, 2019
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Corrected November 10, 2019 · Resident Rights
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Potential for harm · D September 26, 2019
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 10, 2019 · Resident Rights
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Potential for harm · D September 26, 2019
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 10, 2019 · Quality of Life and Care
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Potential for harm · D September 26, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 10, 2019 · Quality of Life and Care
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Potential for harm · D September 26, 2019
Provide safe, appropriate pain management for a resident who requires such services.
Corrected November 10, 2019 · Quality of Life and Care
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Potential for harm · D September 26, 2019
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected November 10, 2019 · Quality of Life and Care
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Potential for harm · D September 26, 2019
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 10, 2019 · Pharmacy Service
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Potential for harm · D September 26, 2019
Ensure that residents are free from significant medication errors.
Corrected November 10, 2019 · Pharmacy Service
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Potential for harm · D September 26, 2019
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 10, 2019 · Resident Assessment and Care Planning
Better-scoring options nearby
No better-scoring facility within 25 miles in the current data — this one leads its area. See the whole state.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495350 · certified since March 1, 2001. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.