Heritage Hall Tazewell
282 Ben Bolt Avenue · Tazewell, VA · 24651 · 2769882515
180 certified beds For profit - Limited Liability company Chain: Heritage Hall
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
$78,553 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
RN staffing in the bottom 10% nationally
0.29 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Total nurse staffing below 3.0 hours per resident-day
2.89 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 2.89 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.29 | 0.55–0.75 |
| Weekend hours / resident-day | 2.57 | ≈ weekday level |
| Nursing turnover / year | 41% | median 45% |
| Fines (3-yr window) | 1 · $78,553 |
Inspection citations (21 in the current record)
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Immediate jeopardy · K June 12, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 15, 2025 · Quality of Life and Care
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Potential for harm · D June 12, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 15, 2025 · Quality of Life and Care
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Potential for harm · D June 12, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 15, 2025 · Quality of Life and Care
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Potential for harm · D June 12, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected July 15, 2025 · Pharmacy Service
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Potential for harm · D March 8, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected April 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 8, 2024
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected April 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 8, 2024
Ensure each resident receives an accurate assessment.
Corrected April 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 8, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected April 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 8, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 8, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 30, 2024 · Quality of Life and Care
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Potential for harm · D March 8, 2024
Ensure that residents are free from significant medication errors.
Corrected April 30, 2024 · Pharmacy Service
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Potential for harm · D March 8, 2024 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected April 30, 2024 · Resident Rights
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Potential for harm · D March 8, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 30, 2024 · Resident Assessment and Care Planning
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No harm found · B March 8, 2024
Post nurse staffing information every day.
Corrected April 30, 2024 · Nursing and Physician Services
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Potential for harm · D February 6, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 29, 2024 · Pharmacy Service
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Potential for harm · D February 6, 2024 · found via complaint
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected March 29, 2024 · Administration
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Potential for harm · D February 6, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 29, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 26, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 2, 2022 · Quality of Life and Care
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Potential for harm · E May 26, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 2, 2022 · Pharmacy Service
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Potential for harm · D September 12, 2019
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 25, 2019 · Quality of Life and Care
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Potential for harm · D September 12, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 25, 2019 · Pharmacy Service
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 12, 2025 | Fine | $78,553 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495152 · certified since December 1, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.