Heritage Gardens Health Care Center
25271 Barton Rd · Loma Linda, CA · 92354 · 9097960216
110 certified beds For profit - Corporation Chain: Progressive Health Care Centers
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
100% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.06 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.31 | 0.55–0.75 |
| Weekend hours / resident-day | 3.75 | ≈ weekday level |
| Nursing turnover / year | 100% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (45 in the current record)
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Potential for harm · D May 6, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 23, 2025 · Resident Rights
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Potential for harm · D January 16, 2025
Assess the resident when there is a significant change in condition
Corrected February 11, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 16, 2025
Ensure each resident receives an accurate assessment.
Corrected February 11, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 16, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 11, 2025 · Quality of Life and Care
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Potential for harm · D January 16, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected February 11, 2025 · Quality of Life and Care
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Potential for harm · D January 16, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 11, 2025 · Quality of Life and Care
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Potential for harm · F January 16, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 11, 2025 · Nutrition and Dietary
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Potential for harm · F January 16, 2025
Provide and implement an infection prevention and control program.
Corrected February 11, 2025 · Infection Control
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Potential for harm · D January 16, 2025 · found via complaint
Employ staff that are licensed, certified, or registered in accordance with state laws.
Corrected February 11, 2025 · Administration
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Potential for harm · D December 12, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 30, 2024 · Quality of Life and Care
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Potential for harm · D September 5, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 30, 2024 · Quality of Life and Care
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Potential for harm · D May 3, 2024 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected May 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 19, 2023 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected January 2, 2024 · Resident Rights
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Potential for harm · D November 4, 2023 · found via complaint
Respond appropriately to all alleged violations.
Corrected November 14, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 29, 2023 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 16, 2023 · Pharmacy Service
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Potential for harm · D September 24, 2023 · found via complaint
Provide and implement an infection prevention and control program.
Corrected October 9, 2023 · Infection Control
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Potential for harm · D September 10, 2023 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected September 27, 2023 · Nursing and Physician Services
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Potential for harm · D July 15, 2022
Reasonably accommodate the needs and preferences of each resident.
Corrected August 16, 2022 · Resident Rights
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Potential for harm · D July 15, 2022
Keep residents' personal and medical records private and confidential.
Corrected August 16, 2022 · Resident Rights
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Potential for harm · D July 15, 2022
Ensure each resident receives an accurate assessment.
Corrected August 16, 2022 · Resident Assessment and Care Planning
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Potential for harm · D July 15, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 16, 2022 · Quality of Life and Care
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Potential for harm · D July 15, 2022
Provide enough food/fluids to maintain a resident's health.
Corrected August 16, 2022 · Quality of Life and Care
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Potential for harm · D July 15, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected August 16, 2022 · Quality of Life and Care
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Potential for harm · D July 15, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 16, 2022 · Quality of Life and Care
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Potential for harm · D July 15, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected August 16, 2022 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055183 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.