Heritage Center, the
1026 McFarland Street · Morristown, TN · 37814 · 4235815100
197 certified beds For profit - Corporation Chain: Life Care Centers of America
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.42 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.67 | 0.55–0.75 |
| Weekend hours / resident-day | 2.77 | ≈ weekday level |
| Nursing turnover / year | 39% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (20 in the current record)
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Potential for harm · D June 4, 2025
Ensure each resident receives an accurate assessment.
Corrected June 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 4, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · E June 4, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected June 30, 2025 · Quality of Life and Care
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Potential for harm · D June 4, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 30, 2025 · Pharmacy Service
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Potential for harm · D June 4, 2025
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected June 30, 2025 · Nutrition and Dietary
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Potential for harm · D June 4, 2025
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected June 30, 2025 · Nutrition and Dietary
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Potential for harm · D June 4, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 4, 2025
Provide and implement an infection prevention and control program.
Corrected June 30, 2025 · Infection Control
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Potential for harm · D February 28, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 5, 2024 · Resident Rights
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Potential for harm · D February 28, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 28, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 5, 2024 · Quality of Life and Care
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Potential for harm · D February 28, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 5, 2024 · Quality of Life and Care
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Potential for harm · D February 28, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected April 5, 2024 · Quality of Life and Care
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Potential for harm · D February 28, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 5, 2024 · Quality of Life and Care
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Potential for harm · D February 28, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 5, 2024 · Pharmacy Service
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Potential for harm · D February 28, 2024
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected April 5, 2024 · Administration
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Potential for harm · F February 28, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 5, 2024 · Nutrition and Dietary
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Potential for harm · D January 23, 2020
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 25, 2020 · Resident Assessment and Care Planning
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Potential for harm · D January 23, 2020
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 27, 2020 · Resident Assessment and Care Planning
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Potential for harm · D January 23, 2020
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected January 30, 2020 · Quality of Life and Care
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 445215 · certified since January 3, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.