Heights Rehabilitation and Healthcare Center, the
2801 E Royalton Rd · Broadview Heights, OH · 44147 · 4405264770
149 certified beds For profit - Corporation Chain: Crown Healthcare Group
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
66% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.41 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.84 | 0.55–0.75 |
| Weekend hours / resident-day | 3.06 | ≈ weekday level |
| Nursing turnover / year | 66% | median 45% |
| Fines (3-yr window) | 1 · $183,316 |
Inspection citations (32 in the current record)
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Potential for harm · E November 17, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected December 2, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 17, 2025 · found via complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected December 2, 2025 · Quality of Life and Care
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Potential for harm · D August 12, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 26, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 12, 2025 · Resident Rights
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Potential for harm · E June 26, 2025 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected July 12, 2025 · Environmental
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Potential for harm · D September 9, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 20, 2024 · Quality of Life and Care
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Potential for harm · D April 4, 2024 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected April 17, 2024 · Resident Rights
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Potential for harm · D April 4, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J October 18, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 1, 2023 · Quality of Life and Care
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Potential for harm · D October 18, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 1, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 18, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 1, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 27, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 1, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 14, 2023
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Corrected November 1, 2023 · Resident Rights
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Potential for harm · D September 14, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected November 1, 2023 · Resident Rights
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Potential for harm · D September 14, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 1, 2023 · Quality of Life and Care
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Potential for harm · E September 14, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 1, 2023 · Quality of Life and Care
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Potential for harm · D September 14, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 1, 2023 · Quality of Life and Care
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Potential for harm · D September 14, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected November 1, 2023 · Quality of Life and Care
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Potential for harm · E September 14, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected November 1, 2023 · Nutrition and Dietary
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Potential for harm · E September 14, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected November 1, 2023 · Environmental
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No harm found · B September 14, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected October 5, 2023 · Resident Rights
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No harm found · B September 14, 2023
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected October 5, 2023 · Resident Rights
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Potential for harm · D January 30, 2020
Reasonably accommodate the needs and preferences of each resident.
Corrected April 16, 2020 · Resident Rights
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Potential for harm · D January 30, 2020
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 16, 2020 · Resident Rights
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Potential for harm · E January 30, 2020
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected April 16, 2020 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 14, 2023 | Fine | $183,316 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365661 · certified since July 22, 1985. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.