Heart of the Ozarks Healthcare Center
2004 Crestview Street · Ava, MO · 65608 · 4176834129
120 certified beds For profit - Limited Liability company Chain: Circle B Enterprises
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 3 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.34 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.60 | 0.55–0.75 |
| Weekend hours / resident-day | 2.93 | ≈ weekday level |
| Nursing turnover / year | 52% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (23 in the current record)
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Potential for harm · E March 25, 2025 · found via complaint
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Corrected May 9, 2025 · Nursing and Physician Services
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Potential for harm · D August 22, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected October 6, 2024 · Resident Rights
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Potential for harm · D August 22, 2024
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected October 6, 2024 · Quality of Life and Care
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Potential for harm · D August 22, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 6, 2024 · Quality of Life and Care
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Potential for harm · D August 22, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected October 6, 2024 · Quality of Life and Care
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Potential for harm · D August 22, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected October 6, 2024 · Pharmacy Service
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Potential for harm · F August 22, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 6, 2024 · Nutrition and Dietary
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Potential for harm · D May 3, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 24, 2024 · Resident Rights
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Potential for harm · D November 3, 2022
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected December 18, 2022 · Resident Assessment and Care Planning
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Potential for harm · E November 3, 2022
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected December 18, 2022 · Resident Assessment and Care Planning
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Potential for harm · D November 3, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 18, 2022 · Quality of Life and Care
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Potential for harm · D November 3, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 18, 2022 · Quality of Life and Care
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Potential for harm · F November 3, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 18, 2022 · Nutrition and Dietary
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Potential for harm · F November 3, 2022
Keep all essential equipment working safely.
Corrected December 18, 2022 · Environmental
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Potential for harm · E November 3, 2022
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected December 18, 2022 · Environmental
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Potential for harm · E October 22, 2019
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 19, 2019 · Resident Rights
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Potential for harm · D October 22, 2019
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 6, 2019 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 22, 2019
Respond appropriately to all alleged violations.
Corrected December 6, 2019 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E October 22, 2019
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected December 6, 2019 · Resident Rights
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Potential for harm · D October 22, 2019
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 6, 2019 · Quality of Life and Care
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Potential for harm · E October 22, 2019
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected December 6, 2019 · Quality of Life and Care
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Potential for harm · E October 22, 2019
Provide and implement an infection prevention and control program.
Corrected December 6, 2019 · Infection Control
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Potential for harm · E October 22, 2019
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected December 6, 2019 · Environmental
Better-scoring options nearby
No better-scoring facility within 25 miles in the current data — this one leads its area. See the whole state.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 265254 · certified since June 4, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.