Havenwood-Heritage Heights
33 Christian Avenue · Concord, NH · 03301 · 6032245363
70 certified beds Non profit - Corporation Part of a CCRC
Why this verdict
- Staffing levels are well below research benchmarks for safe care.
- Cleaner inspection record than most facilities nationally.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 74 points, but Recommended is gated: staffing below the Recommended bar. That rule is part of the published method.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 4 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | — | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | — | 0.55–0.75 |
| Weekend hours / resident-day | — | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | none |
Inspection citations (6 in the current record)
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Potential for harm · D March 13, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 27, 2025 · Pharmacy Service
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Potential for harm · E March 13, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected April 18, 2025 · Infection Control
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Potential for harm · D February 22, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 8, 2024 · Pharmacy Service
-
Potential for harm · E February 22, 2024
Provide and implement an infection prevention and control program.
Corrected April 3, 2024 · Infection Control
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No harm found · B February 22, 2024
Assess the resident when there is a significant change in condition
Corrected March 27, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 2, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 8, 2023 · Resident Assessment and Care Planning
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 305016 · certified since July 8, 1969. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.