Havencare at Valerie Manor
1360 Torringford St · Torrington, CT · 06790 · 8604891008
151 certified beds For profit - Limited Liability company
Why this verdict
- Carries CMS’s abuse warning icon.
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
RN staffing in the bottom 10% nationally
0.28 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.33 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.28 | 0.55–0.75 |
| Weekend hours / resident-day | 3.08 | ≈ weekday level |
| Nursing turnover / year | 47% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (38 in the current record)
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Potential for harm · D March 24, 2026 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Past Non-Compliance · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 24, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 18, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 24, 2026 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Past Non-Compliance · Pharmacy Service
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Potential for harm · D October 28, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 9, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 19, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 23, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 16, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 6, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 16, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 17, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 18, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 5, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 6, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 5, 2025 · found via complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected April 6, 2025 · Resident Rights
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Potential for harm · D March 5, 2025 · found via complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected April 6, 2025 · Resident Rights
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Potential for harm · D March 5, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 5, 2025 · found via complaint
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected April 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 5, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 6, 2025 · Quality of Life and Care
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Potential for harm · D March 5, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected April 6, 2025 · Quality of Life and Care
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Potential for harm · D January 2, 2025 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected December 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 2, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E April 23, 2024
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected May 15, 2024 · Resident Rights
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Potential for harm · D April 23, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected May 15, 2024 · Resident Rights
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Potential for harm · E April 23, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected May 15, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 23, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected May 15, 2024 · Quality of Life and Care
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Potential for harm · D April 23, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected May 15, 2024 · Quality of Life and Care
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Potential for harm · E April 23, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 15, 2024 · Quality of Life and Care
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Potential for harm · E April 23, 2024
Observe each nurse aide's job performance and give regular training.
Corrected May 15, 2024 · Nursing and Physician Services
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Potential for harm · D April 23, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 15, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075332 · certified since February 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.