Havencare at Litchfield Woods
255 Roberts St · Torrington, CT · 06790 · 8604895801
160 certified beds For profit - Limited Liability company
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
Red flags
Cited under the freedom-from-abuse rule
Cited 6 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.47 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.58 | 0.55–0.75 |
| Weekend hours / resident-day | 3.11 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | 1 · $7,901 |
Inspection citations (67 in the current record)
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Potential for harm · E September 4, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 6, 2025 · Resident Rights
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Potential for harm · E September 4, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 4, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 6, 2025 · Resident Assessment and Care Planning
-
Actual harm · G July 21, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 10, 2025 · Quality of Life and Care
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Potential for harm · D July 21, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected September 10, 2025 · Resident Rights
-
Potential for harm · E July 21, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected September 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 21, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 10, 2025 · Quality of Life and Care
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Potential for harm · D July 21, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected September 10, 2025 · Pharmacy Service
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Potential for harm · D July 21, 2025
Provide or obtain dental services for each resident.
Corrected September 10, 2025 · Quality of Life and Care
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Potential for harm · F July 21, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected September 10, 2025 · Nutrition and Dietary
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Potential for harm · E July 21, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected September 10, 2025 · Nutrition and Dietary
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Potential for harm · F July 21, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 10, 2025 · Nutrition and Dietary
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No harm found · B July 21, 2025
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected September 10, 2025 · Resident Rights
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No harm found · B July 21, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 10, 2025 · Resident Rights
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No harm found · B July 21, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected September 10, 2025 · Resident Rights
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Potential for harm · D February 27, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 8, 2025 · Quality of Life and Care
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Potential for harm · E January 30, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected March 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 30, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 30, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 2, 2024 · found via complaint
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Corrected September 6, 2024 · Resident Rights
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Potential for harm · D August 2, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 6, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 2, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 6, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 2, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected September 6, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 2, 2024 · found via complaint
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Corrected September 6, 2024 · Resident Rights
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Potential for harm · D August 2, 2024 · found via complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected September 6, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 4, 2024 | Payment Denial | 22 days |
| November 29, 2023 | Fine | $7,901 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075319 · certified since July 19, 1988. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.