Haven of Lake Havasu
2781 Osborne Drive · Lake Havasu City, AZ · 86406 · 9285055552
104 certified beds For profit - Corporation Chain: Haven Health
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection results have improved across recent cycles.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.41 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.73 | 0.55–0.75 |
| Weekend hours / resident-day | 2.98 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | 1 · $8,018 |
Inspection citations (27 in the current record)
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Potential for harm · D April 20, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Deficient, Provider has no plan of correction · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 1, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G February 14, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · D February 14, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 7, 2025 · Resident Rights
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Potential for harm · D February 14, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · D February 14, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 7, 2025 · Pharmacy Service
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Potential for harm · D February 14, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 7, 2025 · Nutrition and Dietary
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Potential for harm · D February 14, 2025
Dispose of garbage and refuse properly.
Corrected April 7, 2025 · Nutrition and Dietary
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Potential for harm · D February 14, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 7, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D December 2, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 24, 2025 · Quality of Life and Care
-
Actual harm · G October 17, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 25, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 20, 2024 · found via complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected September 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 11, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 25, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E July 27, 2023
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Corrected September 30, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 27, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected September 30, 2023 · Resident Assessment and Care Planning
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Potential for harm · E July 27, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected September 30, 2023 · Resident Assessment and Care Planning
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Potential for harm · E July 27, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 30, 2023 · Quality of Life and Care
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Potential for harm · E July 27, 2023
Provide activities to meet all resident's needs.
Corrected September 30, 2023 · Quality of Life and Care
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Potential for harm · E July 27, 2023
Ensure the activities program is directed by a qualified professional.
Corrected September 30, 2023 · Quality of Life and Care
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Potential for harm · D July 27, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 30, 2023 · Quality of Life and Care
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Potential for harm · E July 27, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Corrected September 30, 2023 · Quality of Life and Care
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Potential for harm · D July 27, 2023
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected September 30, 2023 · Nursing and Physician Services
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Potential for harm · D June 9, 2022
Ensure each resident receives an accurate assessment.
Corrected July 24, 2022 · Resident Assessment and Care Planning
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Potential for harm · D June 9, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected July 24, 2022 · Resident Assessment and Care Planning
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Potential for harm · D June 9, 2022
Assist a resident in gaining access to vision and hearing services.
Corrected July 24, 2022 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 17, 2024 | Fine | $8,018 |
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 035240 · certified since February 14, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.