Haven of Douglas
1400 North San Antonio Avenue · Douglas, AZ · 85607 · 4809354300
60 certified beds For profit - Limited Liability company Chain: Haven Health
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.48 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.64 | 0.55–0.75 |
| Weekend hours / resident-day | 3.04 | ≈ weekday level |
| Nursing turnover / year | 27% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (15 in the current record)
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Potential for harm · D November 20, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 20, 2025 · Quality of Life and Care
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Potential for harm · D August 28, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 25, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 7, 2025
Keep residents' personal and medical records private and confidential.
Corrected October 1, 2025 · Resident Rights
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Potential for harm · D August 7, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 30, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 7, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 7, 2025
Provide activities to meet all resident's needs.
Corrected October 1, 2025 · Quality of Life and Care
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Potential for harm · D August 7, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 1, 2025 · Quality of Life and Care
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Potential for harm · E August 7, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 1, 2025 · Nutrition and Dietary
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Potential for harm · D August 7, 2025
Provide or get specialized rehabilitative services as required for a resident.
Corrected October 1, 2025 · Quality of Life and Care
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Potential for harm · E August 7, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected October 1, 2025 · Environmental
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Potential for harm · D July 25, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected August 30, 2024 · Resident Rights
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Potential for harm · D July 25, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 30, 2024 · Quality of Life and Care
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Potential for harm · D January 26, 2023
Protect a residents' right to refuse some types of non-requested transfers within the nursing home.
Corrected March 20, 2023 · Resident Rights
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Potential for harm · D January 26, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 20, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 26, 2023
Post nurse staffing information every day.
Corrected March 20, 2023 · Nursing and Physician Services
Better-scoring options nearby
No better-scoring facility within 25 miles in the current data — this one leads its area. See the whole state.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 035180 · certified since November 11, 1988. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.