Hallmark Manor
32300 First Avenue South · Federal Way, WA · 98003 · 2538743580
147 certified beds For profit - Corporation Chain: Life Care Centers of America
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.77 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.74 | 0.55–0.75 |
| Weekend hours / resident-day | 3.30 | ≈ weekday level |
| Nursing turnover / year | 35% | median 45% |
| Fines (3-yr window) | 1 · $32,175 |
Inspection citations (59 in the current record)
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Potential for harm · D May 13, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected June 19, 2025 · Resident Rights
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Potential for harm · D May 13, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 19, 2025 · Resident Rights
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Potential for harm · E May 13, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected June 19, 2025 · Resident Rights
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Potential for harm · D May 13, 2025
Assess the resident when there is a significant change in condition
Corrected June 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 13, 2025
Ensure each resident receives an accurate assessment.
Corrected June 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 13, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected June 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 13, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 13, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected June 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 13, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 13, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 19, 2025 · Quality of Life and Care
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Potential for harm · D May 13, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 19, 2025 · Quality of Life and Care
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Potential for harm · E May 13, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 19, 2025 · Quality of Life and Care
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Potential for harm · D May 13, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected June 19, 2025 · Quality of Life and Care
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Potential for harm · D May 13, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected June 19, 2025 · Quality of Life and Care
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Potential for harm · D May 13, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected June 19, 2025 · Pharmacy Service
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Potential for harm · D May 13, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected June 19, 2025 · Pharmacy Service
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Potential for harm · D May 13, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 19, 2025 · Pharmacy Service
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Potential for harm · D May 13, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected June 19, 2025 · Nutrition and Dietary
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Potential for harm · D May 13, 2025
Provide and implement an infection prevention and control program.
Corrected June 19, 2025 · Infection Control
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Potential for harm · F August 19, 2024 · found via complaint
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected October 19, 2024 · Nutrition and Dietary
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Potential for harm · F August 19, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 19, 2024 · Nutrition and Dietary
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Actual harm · G June 12, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 28, 2024 · Quality of Life and Care
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Potential for harm · D May 10, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected May 24, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E May 10, 2024 · found via complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected May 24, 2024 · Administration
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Potential for harm · D March 6, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 5, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 12, 2024 | Fine | $32,175 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 505313 · certified since May 28, 1987. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.