Hagerstown Healthcare Center
750 Dual Highway · Hagerstown, MD · 21740 · 3017974020
140 certified beds For profit - Corporation Chain: Communicare Health
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- 3 citations involved actual harm to residents.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.49 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.56 | 0.55–0.75 |
| Weekend hours / resident-day | 2.99 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | 2 · $24,125 |
Inspection citations (85 in the current record)
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Actual harm · G March 6, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 13, 2026 · Quality of Life and Care
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Potential for harm · D March 6, 2026 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected April 13, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 6, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 13, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 26, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 27, 2026 · Resident Rights
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Potential for harm · D November 26, 2025
Assess the resident when there is a significant change in condition
Corrected January 27, 2026 · Resident Assessment and Care Planning
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Potential for harm · D November 26, 2025
Ensure each resident receives an accurate assessment.
Corrected January 27, 2026 · Resident Assessment and Care Planning
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Potential for harm · D November 26, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected January 27, 2026 · Resident Assessment and Care Planning
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Potential for harm · D November 26, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 27, 2026 · Resident Assessment and Care Planning
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Potential for harm · D November 26, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 27, 2026 · Resident Assessment and Care Planning
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Potential for harm · D November 26, 2025
Provide activities to meet all resident's needs.
Corrected January 27, 2026 · Quality of Life and Care
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Potential for harm · D November 26, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 27, 2026 · Quality of Life and Care
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Potential for harm · D November 26, 2025
Observe each nurse aide's job performance and give regular training.
Corrected January 27, 2026 · Nursing and Physician Services
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Potential for harm · F November 26, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 27, 2026 · Nutrition and Dietary
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Potential for harm · D November 26, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected January 27, 2026 · Administration
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Potential for harm · E November 26, 2025
Provide and implement an infection prevention and control program.
Corrected January 27, 2026 · Infection Control
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Potential for harm · D October 23, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 29, 2025 · Quality of Life and Care
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Potential for harm · D October 23, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 29, 2025 · Resident Assessment and Care Planning
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Actual harm · G July 25, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 5, 2024 · Quality of Life and Care
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Potential for harm · D July 25, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 5, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 22, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected February 2, 2024 · Resident Rights
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Potential for harm · E December 22, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected February 2, 2024 · Resident Rights
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Potential for harm · D December 22, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 2, 2024 · Resident Rights
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Potential for harm · D December 22, 2023
Ensure each resident receives an accurate assessment.
Corrected February 2, 2024 · Resident Assessment and Care Planning
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Potential for harm · D December 22, 2023
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected February 2, 2024 · Resident Assessment and Care Planning
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Potential for harm · D December 22, 2023
Provide activities to meet all resident's needs.
Corrected February 2, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 6, 2026 | Fine | $15,935 |
| August 21, 2023 | Fine | $8,190 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 215336 · certified since November 6, 2000. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.