Glenoaks Senior Living Campus
100 Glen Oaks Drive · New London, MN · 56273 · 3203546057
52 certified beds For profit - Corporation Chain: Campbell Street Services Part of a CCRC
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.94 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.79 | 0.55–0.75 |
| Weekend hours / resident-day | 3.50 | ≈ weekday level |
| Nursing turnover / year | 60% | median 45% |
| Fines (3-yr window) | 2 · $29,822 |
Inspection citations (47 in the current record)
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Actual harm · G September 12, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 20, 2025 · Quality of Life and Care
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Potential for harm · E September 12, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 20, 2025 · Resident Rights
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Potential for harm · D September 12, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E September 12, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E September 12, 2025 · found via complaint
Observe each nurse aide's job performance and give regular training.
Corrected October 20, 2025 · Nursing and Physician Services
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Potential for harm · D April 24, 2025
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected May 23, 2025 · Resident Rights
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Potential for harm · D April 24, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 23, 2025 · Quality of Life and Care
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Potential for harm · D April 24, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 23, 2025 · Quality of Life and Care
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Potential for harm · E April 24, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 23, 2025 · Quality of Life and Care
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Potential for harm · D April 24, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected May 23, 2025 · Pharmacy Service
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Potential for harm · E April 24, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected May 23, 2025 · Pharmacy Service
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Potential for harm · D April 24, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 23, 2025 · Pharmacy Service
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Potential for harm · D April 24, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 23, 2025 · Nutrition and Dietary
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Potential for harm · F April 24, 2025
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected May 23, 2025 · Administration
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Potential for harm · F April 24, 2025
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected May 23, 2025 · Administration
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Potential for harm · F April 24, 2025
Provide and implement an infection prevention and control program.
Corrected May 23, 2025 · Infection Control
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Potential for harm · E April 24, 2025
Implement a program that monitors antibiotic use.
Corrected May 23, 2025 · Infection Control
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Potential for harm · F April 24, 2025
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected May 23, 2025 · Infection Control
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Potential for harm · D March 6, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected March 25, 2024 · Resident Rights
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Potential for harm · D March 6, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected March 25, 2024 · Resident Rights
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Potential for harm · D March 6, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 25, 2024 · Quality of Life and Care
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Potential for harm · D March 6, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 25, 2024 · Pharmacy Service
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Potential for harm · E March 6, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected March 25, 2024 · Infection Control
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Immediate jeopardy · J September 21, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 12, 2023 · Quality of Life and Care
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Immediate jeopardy · J September 21, 2023 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected October 12, 2023 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 12, 2025 | Payment Denial | 38 days |
| August 23, 2023 | Fine | $14,911 |
| August 23, 2023 | Fine | $14,911 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 245360 · certified since November 1, 1986. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.