Gardens at West Shore, the
770 Poplar Church Road · Camp Hill, PA · 17011 · 7177637070
309 certified beds For profit - Corporation Chain: Priority Healthcare Group
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $28,035 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.22 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.69 | 0.55–0.75 |
| Weekend hours / resident-day | 3.00 | ≈ weekday level |
| Nursing turnover / year | 35% | median 45% |
| Fines (3-yr window) | 3 · $51,526 |
Inspection citations (58 in the current record)
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Immediate jeopardy · J February 9, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 6, 2026 · Quality of Life and Care
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Actual harm · G February 9, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 17, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 9, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 23, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 26, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 22, 2026 · Resident Rights
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Potential for harm · D August 7, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected September 11, 2025 · Resident Rights
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Potential for harm · D August 7, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected September 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 7, 2025
Ensure each resident receives an accurate assessment.
Corrected September 11, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 7, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected September 11, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 7, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 11, 2025 · Quality of Life and Care
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Potential for harm · D August 7, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected September 11, 2025 · Quality of Life and Care
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Potential for harm · E August 7, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected September 11, 2025 · Pharmacy Service
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Potential for harm · E August 7, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 11, 2025 · Nutrition and Dietary
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Potential for harm · E September 26, 2024 · found via complaint
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected November 5, 2024 · Nursing and Physician Services
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Potential for harm · E September 26, 2024
Ensure each resident receives an accurate assessment.
Corrected November 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · E September 26, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 26, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 5, 2024 · Quality of Life and Care
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Potential for harm · D September 26, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 5, 2024 · Quality of Life and Care
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Potential for harm · D September 26, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 5, 2024 · Quality of Life and Care
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Potential for harm · E September 26, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected November 19, 2024 · Quality of Life and Care
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Potential for harm · D September 26, 2024
Provide care or services that was trauma informed and/or culturally competent.
Corrected November 5, 2024 · Quality of Life and Care
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Potential for harm · E September 26, 2024
Observe each nurse aide's job performance and give regular training.
Corrected November 5, 2024 · Nursing and Physician Services
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Potential for harm · D September 26, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 5, 2024 · Pharmacy Service
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Potential for harm · D September 26, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected November 5, 2024 · Pharmacy Service
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Potential for harm · E September 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 5, 2024 · Nutrition and Dietary
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Potential for harm · E September 26, 2024
Provide and implement an infection prevention and control program.
Corrected November 5, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 9, 2026 | Fine | $14,015 |
| February 9, 2026 | Fine | $14,020 |
| February 22, 2024 | Fine | $23,491 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 395223 · certified since December 1, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.