Friendship Village Retirement
600 Park Lane · Waterloo, IA · 50702 · 3192918100
72 certified beds Non profit - Corporation Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 5 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.45 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.79 | 0.55–0.75 |
| Weekend hours / resident-day | 4.01 | ≈ weekday level |
| Nursing turnover / year | 29% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (8 in the current record)
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Potential for harm · D November 17, 2025
Ensure each resident receives an accurate assessment.
Corrected November 18, 2025 · Resident Assessment and Care Planning
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Potential for harm · D October 9, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected October 10, 2024 · Resident Assessment and Care Planning
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No harm found · B October 9, 2024
Ensure each resident receives an accurate assessment.
Corrected October 10, 2024 · Resident Assessment and Care Planning
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Actual harm · G July 16, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 26, 2024 · Quality of Life and Care
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Potential for harm · D July 16, 2024 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected July 31, 2024 · Environmental
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Potential for harm · D August 10, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 30, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 10, 2023 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected August 30, 2023 · Nutrition and Dietary
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Potential for harm · E August 10, 2023 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 30, 2023 · Nutrition and Dietary
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 165081 · certified since August 15, 1968. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.