Friendship Village
1400 N Drake Rd · Kalamazoo, MI · 49006 · 2693810560
57 certified beds Non profit - Corporation Chain: Life Care Services Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 5 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 5.09 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.47 | 0.55–0.75 |
| Weekend hours / resident-day | 4.53 | ≈ weekday level |
| Nursing turnover / year | 23% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (21 in the current record)
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Potential for harm · D January 23, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 4, 2025 · Resident Rights
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Potential for harm · D January 23, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 4, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 23, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 4, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 23, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 4, 2025 · Quality of Life and Care
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Potential for harm · D January 23, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 4, 2025 · Quality of Life and Care
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Potential for harm · D January 23, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 4, 2025 · Quality of Life and Care
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Potential for harm · D January 23, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 4, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 29, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 9, 2024 · Resident Assessment and Care Planning
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Potential for harm · E February 29, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 9, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 29, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 9, 2024 · Quality of Life and Care
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Potential for harm · D February 29, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected April 9, 2024 · Quality of Life and Care
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Potential for harm · F February 29, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 9, 2024 · Nutrition and Dietary
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Potential for harm · F February 29, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected April 9, 2024 · Administration
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Potential for harm · E February 29, 2024
Provide and implement an infection prevention and control program.
Corrected April 9, 2024 · Infection Control
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Potential for harm · D June 1, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 1, 2023 · Quality of Life and Care
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Potential for harm · D March 15, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 30, 2023 · Resident Rights
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Potential for harm · D March 15, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected April 30, 2023 · Resident Rights
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Potential for harm · E March 15, 2023
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected April 30, 2023 · Resident Assessment and Care Planning
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Potential for harm · E March 15, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected April 30, 2023 · Nursing and Physician Services
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Potential for harm · F March 15, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 30, 2023 · Nutrition and Dietary
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Potential for harm · E March 15, 2023
Provide and implement an infection prevention and control program.
Corrected April 30, 2023 · Infection Control
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235248 · certified since March 1, 1976. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.