Franklin Plaza Extended Care
3600 Franklin Boulevard · Cleveland, OH · 44113 · 2166511600
178 certified beds For profit - Corporation Chain: Legacy Health Services
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.52 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.65 | 0.55–0.75 |
| Weekend hours / resident-day | 3.10 | ≈ weekday level |
| Nursing turnover / year | 47% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (38 in the current record)
-
Actual harm · G March 3, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 27, 2026 · Quality of Life and Care
-
Potential for harm · E March 3, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 27, 2026 · Resident Rights
-
Potential for harm · D March 3, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 27, 2026 · Quality of Life and Care
-
Potential for harm · D March 3, 2026 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 27, 2026 · Quality of Life and Care
-
Potential for harm · E March 3, 2026 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected March 27, 2026 · Nutrition and Dietary
-
Potential for harm · E March 3, 2026 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 27, 2026 · Nutrition and Dietary
-
Potential for harm · E March 3, 2026 · found via complaint
Have policies on smoking.
Corrected March 27, 2026 · Environmental
-
Potential for harm · D October 22, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 24, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D September 2, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 24, 2025 · Resident Rights
-
Potential for harm · D September 2, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected October 24, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D September 2, 2025
Ensure each resident receives an accurate assessment.
Corrected October 24, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D September 2, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 24, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D September 2, 2025
Provide care or services that was trauma informed and/or culturally competent.
Corrected October 24, 2025 · Quality of Life and Care
-
Potential for harm · E September 2, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 24, 2025 · Resident Rights
-
Potential for harm · D September 2, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected October 24, 2025 · Quality of Life and Care
-
Potential for harm · D September 2, 2025 · found via complaint
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected October 24, 2025 · Quality of Life and Care
-
Potential for harm · F September 2, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 24, 2025 · Nutrition and Dietary
-
Potential for harm · E September 2, 2025 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected October 24, 2025 · Environmental
-
Potential for harm · E July 10, 2025 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected July 18, 2025 · Nutrition and Dietary
-
Potential for harm · D July 10, 2025 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected July 18, 2025 · Nutrition and Dietary
-
Potential for harm · D July 10, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected July 18, 2025 · Infection Control
-
Potential for harm · D July 10, 2025 · found via complaint
Have policies on smoking.
Corrected July 18, 2025 · Environmental
-
Potential for harm · D November 6, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 11, 2024 · Quality of Life and Care
-
Potential for harm · D November 6, 2024 · found via complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected November 11, 2024 · Quality of Life and Care
-
Potential for harm · D November 6, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 11, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365388 · certified since October 18, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.