Fall River Healthcare
1748 Highland Avenue · Fall River, MA · 02720 · 5087301070
176 certified beds For profit - Limited Liability company Chain: Next Step Healthcare
Why this verdict
- Federal penalties on record: $212,810 in fines in the last 24 months.
- 10 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
6 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$212,810 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.53 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.57 | 0.55–0.75 |
| Weekend hours / resident-day | 3.13 | ≈ weekday level |
| Nursing turnover / year | 52% | median 45% |
| Fines (3-yr window) | 4 · $385,062 |
Inspection citations (52 in the current record)
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Potential for harm · D February 9, 2026 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected March 4, 2026 · Resident Rights
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Potential for harm · E December 22, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected January 26, 2026 · Resident Rights
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Potential for harm · E December 22, 2025
Honor the resident's right to manage his or her financial affairs.
Corrected January 26, 2026 · Resident Rights
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Potential for harm · D December 22, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 26, 2026 · Resident Rights
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Potential for harm · D December 22, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · E December 22, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected January 26, 2026 · Quality of Life and Care
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Potential for harm · E December 22, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected January 26, 2026 · Pharmacy Service
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Potential for harm · E December 22, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected January 26, 2026 · Nutrition and Dietary
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Potential for harm · E December 22, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected January 26, 2026 · Nutrition and Dietary
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Potential for harm · E December 22, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · E December 22, 2025
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected January 26, 2026 · Administration
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Potential for harm · D December 22, 2025
Provide and implement an infection prevention and control program.
Corrected January 26, 2026 · Infection Control
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Potential for harm · D July 28, 2025
Give the resident's representative the ability to exercise the resident's rights.
Corrected August 15, 2025 · Resident Rights
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Potential for harm · D July 28, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected August 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 28, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 28, 2025
Assist a resident in gaining access to vision and hearing services.
Corrected August 15, 2025 · Quality of Life and Care
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Potential for harm · D July 28, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected August 15, 2025 · Quality of Life and Care
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Potential for harm · E July 28, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 15, 2025 · Nutrition and Dietary
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Actual harm · G March 31, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G February 27, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 10, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G February 27, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected March 10, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · H February 5, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 10, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · H February 5, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected March 10, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · H February 5, 2025
Respond appropriately to all alleged violations.
Corrected March 10, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · H February 5, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected March 10, 2025 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 31, 2025 | Fine | $14,905 |
| February 5, 2025 | Fine | $197,905 |
| May 14, 2024 | Fine | $157,160 |
| February 27, 2024 | Fine | $15,092 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225723 · certified since February 27, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.