Falcon Heights Rehabilitation and Nursing LLC
1795 Monterey Rd · Colorado Springs, CO · 80910 · 7194717850
107 certified beds For profit - Corporation Chain: The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection results are getting worse cycle over cycle, not better.
- 3 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 4 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Total nurse staffing below 3.0 hours per resident-day
2.81 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 2.81 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.53 | 0.55–0.75 |
| Weekend hours / resident-day | 2.46 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | 1 · $6,146 |
Inspection citations (36 in the current record)
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Potential for harm · D February 25, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 20, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 1, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 2, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 3, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 28, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 24, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 30, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 24, 2024 · found via complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected November 8, 2024 · Resident Rights
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Actual harm · G July 31, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 28, 2024 · Resident Rights
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Potential for harm · E July 31, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 28, 2024 · Resident Rights
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Potential for harm · D July 31, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 31, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 28, 2024 · Quality of Life and Care
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Potential for harm · D July 31, 2024
Provide activities to meet all resident's needs.
Corrected August 28, 2024 · Quality of Life and Care
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Potential for harm · E July 31, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 28, 2024 · Quality of Life and Care
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Potential for harm · D July 31, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected August 28, 2024 · Quality of Life and Care
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Potential for harm · D July 31, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected August 28, 2024 · Pharmacy Service
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Potential for harm · E July 31, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 28, 2024 · Pharmacy Service
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Potential for harm · F July 31, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected August 28, 2024 · Nutrition and Dietary
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Potential for harm · F July 31, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 28, 2024 · Nutrition and Dietary
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Potential for harm · E July 31, 2024
Provide and implement an infection prevention and control program.
Corrected August 28, 2024 · Infection Control
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Potential for harm · E July 31, 2024
Have enough outside ventilation via a window or mechanical ventilation, or both.
Corrected August 28, 2024 · Environmental
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Potential for harm · E July 31, 2024 · found via complaint
Honor the resident's right to choose his or her attending physician.
Corrected August 28, 2024 · Resident Rights
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Potential for harm · D July 31, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 28, 2024 · Quality of Life and Care
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Potential for harm · D February 22, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 18, 2023 · Quality of Life and Care
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Immediate jeopardy · L November 18, 2021
Perform COVID19 testing on residents and staff.
Corrected December 18, 2021 · Infection Control
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Actual harm · G November 18, 2021
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 18, 2021 · Quality of Life and Care
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Actual harm · G November 18, 2021
Provide safe, appropriate pain management for a resident who requires such services.
Corrected December 18, 2021 · Quality of Life and Care
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Potential for harm · E November 18, 2021
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected December 18, 2021 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 24, 2024 | Fine | $6,146 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 065168 · certified since July 1, 1982. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.