Encore at Wilmington
2723 Shipley Road · Wilmington, DE · 19810 · 3024790111
82 certified beds For profit - Corporation Part of a CCRC
- Inspection results have improved across recent cycles.
The composite number cleared 70 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.85 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.87 | 0.55–0.75 |
| Weekend hours / resident-day | 3.73 | ≈ weekday level |
| Nursing turnover / year | 57% | median 45% |
| Fines (3-yr window) | 2 · $32,394 |
Inspection citations (59 in the current record)
-
Potential for harm · D June 6, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected July 16, 2025 · Pharmacy Service
-
Potential for harm · D June 6, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected July 16, 2025 · Resident Rights
-
Potential for harm · D June 6, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 16, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D June 6, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 16, 2025 · Quality of Life and Care
-
Potential for harm · F June 6, 2025
Provide and implement an infection prevention and control program.
Corrected July 16, 2025 · Infection Control
-
Actual harm · G July 2, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 23, 2024 · Quality of Life and Care
-
Potential for harm · D July 2, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 9, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D July 2, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 27, 2024 · Quality of Life and Care
-
Potential for harm · D July 2, 2024 · found via complaint
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Corrected August 9, 2024 · Nursing and Physician Services
-
Potential for harm · D July 2, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 9, 2024 · Resident Rights
-
Potential for harm · D July 2, 2024
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected August 9, 2024 · Resident Rights
-
Potential for harm · D July 2, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected August 9, 2024 · Resident Rights
-
Potential for harm · D July 2, 2024
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected August 9, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D July 2, 2024
Ensure each resident receives an accurate assessment.
Corrected August 9, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D July 2, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected August 9, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D July 2, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 9, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D July 2, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 9, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D July 2, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 9, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D July 2, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 9, 2024 · Quality of Life and Care
-
Potential for harm · D July 2, 2024
Assist a resident in gaining access to vision and hearing services.
Corrected August 9, 2024 · Quality of Life and Care
-
Potential for harm · D July 2, 2024
Observe each nurse aide's job performance and give regular training.
Corrected August 9, 2024 · Nursing and Physician Services
-
Potential for harm · D July 2, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 9, 2024 · Pharmacy Service
-
Potential for harm · D July 2, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 9, 2024 · Resident Assessment and Care Planning
-
Potential for harm · E July 2, 2024
Provide and implement an infection prevention and control program.
Corrected August 9, 2024 · Infection Control
-
Potential for harm · D July 2, 2024
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected August 9, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 2, 2024 | Fine | $16,801 |
| January 8, 2024 | Fine | $15,593 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 085031 · certified since May 7, 1986. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.