Eddy Heritage House Nursing and Rehabilitation Ctr
2920 Tibbits Avenue · Troy, NY · 12180 · 5182744125
120 certified beds Non profit - Corporation Chain: Trinity Health
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (2 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
2 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$134,775 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.78 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.74 | 0.55–0.75 |
| Weekend hours / resident-day | 3.24 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | 1 · $134,775 |
Inspection citations (29 in the current record)
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Immediate jeopardy · J November 26, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 15, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J November 26, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected January 15, 2026 · Pharmacy Service
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Potential for harm · D November 26, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected January 15, 2026 · Resident Rights
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Potential for harm · D November 26, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 15, 2026 · Resident Rights
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Potential for harm · D November 26, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 15, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E November 26, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 15, 2026 · Quality of Life and Care
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Potential for harm · D November 26, 2025 · found via complaint
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Corrected January 14, 2026 · Nursing and Physician Services
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Potential for harm · D November 26, 2025 · found via complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected January 14, 2026 · Pharmacy Service
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Potential for harm · D November 26, 2025 · found via complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected February 6, 2026 · Administration
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Potential for harm · D February 27, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 18, 2024 · Resident Rights
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Potential for harm · E February 27, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected May 25, 2024 · Resident Rights
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Potential for harm · D February 27, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 27, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · E February 27, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 25, 2024 · Pharmacy Service
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Potential for harm · D February 27, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected May 25, 2024 · Pharmacy Service
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Potential for harm · E February 27, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 25, 2024 · Nutrition and Dietary
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Potential for harm · D February 27, 2024
Dispose of garbage and refuse properly.
Corrected April 22, 2024 · Nutrition and Dietary
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Potential for harm · E February 27, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 25, 2024 · Pharmacy Service
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Potential for harm · D February 27, 2024 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected April 18, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 26, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 25, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 26, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected May 25, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 26, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 25, 2024 · Quality of Life and Care
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Potential for harm · E September 14, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 15, 2021 · Nutrition and Dietary
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Potential for harm · D September 14, 2021
Dispose of garbage and refuse properly.
Corrected October 6, 2021 · Nutrition and Dietary
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Potential for harm · E August 1, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 30, 2019 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 26, 2025 | Fine | $134,775 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335760 · certified since November 12, 1992. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.