Eagle Pointe Healthcare Center
1600 27th Street · Parkersburg, WV · 26101 · 3044856476
164 certified beds For profit - Corporation Chain: Communicare Health
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.82 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.47 | 0.55–0.75 |
| Weekend hours / resident-day | 3.32 | ≈ weekday level |
| Nursing turnover / year | 33% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (61 in the current record)
-
Potential for harm · E September 23, 2025 · found via complaint
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected November 3, 2025 · Nutrition and Dietary
-
Potential for harm · E September 23, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 3, 2025 · Nutrition and Dietary
-
Potential for harm · D July 8, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected August 1, 2025 · Resident Rights
-
Potential for harm · E July 8, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected August 1, 2025 · Resident Rights
-
Potential for harm · D July 8, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected August 1, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D July 8, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 1, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D July 8, 2025
Provide or get specialized rehabilitative services as required for a resident.
Corrected August 1, 2025 · Quality of Life and Care
-
Potential for harm · D July 8, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 1, 2025 · Resident Assessment and Care Planning
-
Potential for harm · E July 8, 2025
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Corrected August 1, 2025 · Administration
-
Potential for harm · E July 8, 2025
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected August 1, 2025 · Administration
-
Potential for harm · D July 8, 2025
Provide and implement an infection prevention and control program.
Corrected August 1, 2025 · Infection Control
-
Potential for harm · D July 8, 2025
Keep all essential equipment working safely.
Corrected August 1, 2025 · Environmental
-
Potential for harm · E July 8, 2025 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected August 1, 2025 · Nutrition and Dietary
-
Potential for harm · E July 8, 2025 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected August 1, 2025 · Nutrition and Dietary
-
Potential for harm · E July 8, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 1, 2025 · Nutrition and Dietary
-
Potential for harm · D November 22, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected January 1, 2025 · Resident Rights
-
Potential for harm · E November 22, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 1, 2025 · Resident Rights
-
Potential for harm · E November 22, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 1, 2025 · Quality of Life and Care
-
Potential for harm · E November 22, 2024 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected January 1, 2025 · Nursing and Physician Services
-
Potential for harm · E November 22, 2024 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected January 1, 2025 · Nutrition and Dietary
-
Potential for harm · E November 22, 2024 · found via complaint
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected January 1, 2025 · Nutrition and Dietary
-
Potential for harm · E February 6, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 1, 2024 · Quality of Life and Care
-
Potential for harm · E February 6, 2024 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected March 1, 2024 · Nutrition and Dietary
-
Potential for harm · E February 6, 2024 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected March 1, 2024 · Nutrition and Dietary
-
Potential for harm · E February 6, 2024 · found via complaint
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected March 1, 2024 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 515159 · certified since December 4, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.