Driftwood Healthcare Center - Hayward
19700 Hesperian Boulevard · Hayward, CA · 94541 · 5107852880
88 certified beds For profit - Corporation Chain: Mariner Health Care
- Staffing hours comfortably above national benchmarks.
Red flags
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.99 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.96 | 0.55–0.75 |
| Weekend hours / resident-day | 4.82 | ≈ weekday level |
| Nursing turnover / year | 28% | median 45% |
| Fines (3-yr window) | 6 · $26,764 |
Inspection citations (38 in the current record)
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Potential for harm · D April 3, 2026 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected May 6, 2026 · Resident Rights
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Potential for harm · D February 26, 2026 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 10, 2026 · Quality of Life and Care
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Potential for harm · D February 6, 2026 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected February 24, 2026 · Quality of Life and Care
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Potential for harm · D January 28, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 28, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 22, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 29, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 9, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 23, 2024 · Quality of Life and Care
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Potential for harm · D August 9, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected September 23, 2024 · Quality of Life and Care
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Potential for harm · E August 9, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected September 23, 2024 · Quality of Life and Care
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Potential for harm · D August 9, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected September 23, 2024 · Quality of Life and Care
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Potential for harm · E August 9, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 23, 2024 · Pharmacy Service
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Potential for harm · D August 9, 2024
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected September 23, 2024 · Nutrition and Dietary
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Potential for harm · E August 9, 2024
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected September 23, 2024 · Nutrition and Dietary
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Potential for harm · E August 9, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected September 23, 2024 · Nutrition and Dietary
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Potential for harm · E August 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 23, 2024 · Nutrition and Dietary
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Potential for harm · E August 9, 2024
Provide and implement an infection prevention and control program.
Corrected September 23, 2024 · Infection Control
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Actual harm · G April 23, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected May 15, 2024 · Quality of Life and Care
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Potential for harm · D March 11, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 14, 2024 · Quality of Life and Care
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Potential for harm · E March 11, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 14, 2024 · Quality of Life and Care
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Potential for harm · E March 11, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 14, 2024 · Infection Control
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Potential for harm · D March 7, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 8, 2024 · Pharmacy Service
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Potential for harm · E September 2, 2022
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected October 30, 2022 · Resident Assessment and Care Planning
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Potential for harm · D September 2, 2022
Ensure each resident receives an accurate assessment.
Corrected October 30, 2022 · Resident Assessment and Care Planning
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Potential for harm · D September 2, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 30, 2022 · Resident Assessment and Care Planning
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Potential for harm · E September 2, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 30, 2022 · Quality of Life and Care
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Potential for harm · D September 2, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 30, 2022 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 28, 2023 | Fine | $4,587 |
| August 21, 2023 | Fine | $4,235 |
| August 14, 2023 | Fine | $3,846 |
| August 7, 2023 | Fine | $3,529 |
| July 17, 2023 | Fine | $8,469 |
| June 26, 2023 | Fine | $2,098 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555533 · certified since December 11, 1992. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.