Dove Healthcare - St Croix Falls
750 E Louisiana St · St Croix Falls, WI · 54024 · 7154839815
50 certified beds For profit - Limited Liability company Chain: Dove Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $61,830 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
$61,830 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
71% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.92 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.76 | 0.55–0.75 |
| Weekend hours / resident-day | 3.63 | ≈ weekday level |
| Nursing turnover / year | 71% | median 45% |
| Fines (3-yr window) | 2 · $61,830 |
Inspection citations (55 in the current record)
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Potential for harm · D September 18, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected October 18, 2025 · Resident Rights
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Potential for harm · D September 18, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 18, 2025 · Resident Rights
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Potential for harm · D September 18, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected October 18, 2025 · Resident Rights
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Potential for harm · D September 18, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 18, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 18, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 18, 2025 · Quality of Life and Care
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Potential for harm · F September 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 18, 2025 · Nutrition and Dietary
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Potential for harm · F September 18, 2025
Provide and implement an infection prevention and control program.
Corrected October 18, 2025 · Infection Control
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Potential for harm · D September 18, 2025
Implement a program that monitors antibiotic use.
Corrected October 18, 2025 · Infection Control
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Potential for harm · D August 13, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected September 12, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G February 19, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 21, 2025 · Quality of Life and Care
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Potential for harm · D February 19, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 12, 2025 · Quality of Life and Care
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Potential for harm · D February 19, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 12, 2025 · Infection Control
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Potential for harm · D January 22, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 22, 2025 · Resident Rights
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Potential for harm · D January 22, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 22, 2025 · Quality of Life and Care
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Immediate jeopardy · J January 2, 2025 · found via complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected December 19, 2024 · Quality of Life and Care
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Potential for harm · D July 17, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected August 27, 2024 · Resident Rights
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Potential for harm · D July 17, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 27, 2024 · Quality of Life and Care
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Potential for harm · D July 17, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected August 27, 2024 · Quality of Life and Care
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Potential for harm · F July 17, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 27, 2024 · Nutrition and Dietary
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Potential for harm · F July 17, 2024
Provide and implement an infection prevention and control program.
Corrected August 27, 2024 · Infection Control
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Potential for harm · F July 17, 2024
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected August 27, 2024 · Infection Control
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Potential for harm · E July 17, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected August 27, 2024 · Infection Control
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Potential for harm · E July 17, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected August 27, 2024 · Infection Control
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No harm found · B July 17, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected August 27, 2024 · Resident Rights
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Potential for harm · D May 15, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 15, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 22, 2025 | Fine | $44,485 |
| January 22, 2025 | Payment Denial | 7 days |
| January 2, 2025 | Fine | $17,345 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525532 · certified since June 1, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.