Diplomat Healthcare
9001 W 130th St · North Royalton, OH · 44133 · 4402373104
130 certified beds For profit - Corporation Chain: Saber Healthcare Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 4 citations involved actual harm to residents.
Red flags
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
RN staffing in the bottom 10% nationally
0.27 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.24 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.27 | 0.55–0.75 |
| Weekend hours / resident-day | 2.99 | ≈ weekday level |
| Nursing turnover / year | 42% | median 45% |
| Fines (3-yr window) | 1 · $11,213 |
Inspection citations (41 in the current record)
-
Actual harm · G November 25, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 15, 2025 · Quality of Life and Care
-
Potential for harm · D November 25, 2025 · found via complaint
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected December 15, 2025 · Resident Rights
-
Potential for harm · D November 25, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 15, 2025 · Resident Rights
-
Potential for harm · D November 25, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 15, 2025 · Quality of Life and Care
-
Potential for harm · D November 25, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 15, 2025 · Quality of Life and Care
-
Potential for harm · D November 25, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 15, 2025 · Quality of Life and Care
-
Potential for harm · D November 25, 2025 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected December 15, 2025 · Quality of Life and Care
-
Potential for harm · D November 25, 2025 · found via complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected December 15, 2025 · Administration
-
Actual harm · G December 12, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 24, 2024 · Quality of Life and Care
-
Potential for harm · D December 12, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 24, 2024 · Resident Rights
-
Potential for harm · D December 12, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 24, 2024 · Resident Rights
-
Potential for harm · D December 12, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 24, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D December 12, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected December 24, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D December 12, 2024 · found via complaint
Provide appropriate foot care.
Corrected December 24, 2024 · Quality of Life and Care
-
Potential for harm · D December 12, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 24, 2024 · Quality of Life and Care
-
Potential for harm · D December 12, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 24, 2024 · Quality of Life and Care
-
Potential for harm · F December 12, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 24, 2024 · Nutrition and Dietary
-
Actual harm · G October 10, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 24, 2024 · Quality of Life and Care
-
Potential for harm · E October 10, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected December 12, 2024 · Quality of Life and Care
-
Potential for harm · D October 10, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 12, 2024 · Pharmacy Service
-
Potential for harm · D October 10, 2024
Provide and implement an infection prevention and control program.
Corrected December 12, 2024 · Infection Control
-
Potential for harm · E October 10, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 24, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D October 10, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 12, 2024 · Quality of Life and Care
-
No harm found · C October 10, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected December 24, 2024 · Environmental
-
Potential for harm · D July 30, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 12, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 10, 2024 | Fine | $11,213 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365432 · certified since December 12, 1979. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.