Dexter House Healthcare
120 Main Street · Malden, MA · 02148 · 7813245600
130 certified beds For profit - Limited Liability company Chain: Next Step Healthcare
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.26 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.95 | 0.55–0.75 |
| Weekend hours / resident-day | 2.95 | ≈ weekday level |
| Nursing turnover / year | 22% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (20 in the current record)
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Potential for harm · D September 26, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected October 8, 2025 · Resident Rights
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Potential for harm · D September 26, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected October 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 26, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 8, 2025 · Quality of Life and Care
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Potential for harm · D September 26, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 8, 2025 · Quality of Life and Care
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Potential for harm · D September 26, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected October 8, 2025 · Quality of Life and Care
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Potential for harm · E September 26, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected October 8, 2025 · Quality of Life and Care
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Potential for harm · E September 26, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected October 8, 2025 · Pharmacy Service
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Potential for harm · D September 26, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 8, 2025 · Pharmacy Service
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Potential for harm · E September 26, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 8, 2025 · Nutrition and Dietary
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Potential for harm · D September 2, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected August 9, 2025 · Pharmacy Service
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Potential for harm · D October 2, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 16, 2024 · Resident Rights
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Potential for harm · D October 2, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 2, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 2, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 16, 2024 · Quality of Life and Care
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Potential for harm · D October 2, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 16, 2024 · Pharmacy Service
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Potential for harm · D October 2, 2024
Provide routine and 24-hour emergency dental care for each resident.
Corrected October 16, 2024 · Quality of Life and Care
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Potential for harm · E October 2, 2024
Provide and implement an infection prevention and control program.
Corrected October 16, 2024 · Infection Control
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Potential for harm · E October 2, 2024
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Corrected October 16, 2024 · Environmental
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Potential for harm · D September 28, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 11, 2023 · Nutrition and Dietary
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Potential for harm · F September 28, 2023
Keep all essential equipment working safely.
Corrected October 11, 2023 · Environmental
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225137 · certified since August 7, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.