Delaware Oaks Center for Rehabilitation and Nursi
1205 Delaware Avenue · Buffalo, NY · 14209 · 7168853838
95 certified beds For profit - Partnership Chain: The Grand Healthcare
Why this verdict
- Carries CMS’s abuse warning icon.
- No federal fines or payment denials in CMS’s 3-year window.
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Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 3 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.37 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.58 | 0.55–0.75 |
| Weekend hours / resident-day | 2.89 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (21 in the current record)
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Potential for harm · D November 24, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 19, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 24, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 19, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 26, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected May 15, 2025 · Infection Control
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Potential for harm · D August 9, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected October 7, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 9, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 7, 2024 · Quality of Life and Care
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Potential for harm · D August 9, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected October 7, 2024 · Quality of Life and Care
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Potential for harm · F August 9, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected October 7, 2024 · Environmental
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Potential for harm · E August 9, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 7, 2024 · Resident Rights
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Potential for harm · D August 9, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 7, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 9, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 9, 2024 · found via complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected October 7, 2024 · Nutrition and Dietary
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Potential for harm · D March 24, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 12, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 24, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 12, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 24, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected May 12, 2023 · Pharmacy Service
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Potential for harm · F March 24, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 12, 2023 · Nutrition and Dietary
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Potential for harm · E March 24, 2023
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected May 12, 2023 · Environmental
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Potential for harm · D April 14, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 8, 2021 · Resident Rights
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Potential for harm · D April 14, 2021
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 8, 2021 · Quality of Life and Care
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Potential for harm · D April 14, 2021
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected June 8, 2021 · Quality of Life and Care
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Potential for harm · D April 14, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected June 8, 2021 · Pharmacy Service
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Potential for harm · D April 14, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 8, 2021 · Pharmacy Service
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335640 · certified since April 21, 1980. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.