Crystal Care Center of Ashland
1251 East Main Street · Ashland, OH · 44805 · 4192819595
72 certified beds For profit - Limited Liability company Chain: Embassy Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
Red flags
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.07 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.36 | 0.55–0.75 |
| Weekend hours / resident-day | 2.86 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | 1 · $17,345 |
Inspection citations (23 in the current record)
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Potential for harm · D April 23, 2026 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected May 30, 2026 · Resident Rights
-
Potential for harm · D April 23, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 24, 2026 · Quality of Life and Care
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Potential for harm · D April 23, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected April 24, 2026 · Pharmacy Service
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Potential for harm · E April 23, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 24, 2026 · Infection Control
-
Actual harm · G August 6, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Past Non-Compliance · Quality of Life and Care
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Actual harm · G May 6, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 28, 2025 · Quality of Life and Care
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Potential for harm · D May 6, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected May 28, 2025 · Quality of Life and Care
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Potential for harm · D May 6, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected May 28, 2025 · Quality of Life and Care
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Potential for harm · D May 6, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected May 28, 2025 · Quality of Life and Care
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Potential for harm · D May 6, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected May 28, 2025 · Quality of Life and Care
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Potential for harm · D May 6, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected May 28, 2025 · Quality of Life and Care
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Potential for harm · D May 6, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected May 28, 2025 · Pharmacy Service
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Potential for harm · D May 6, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 28, 2025 · Pharmacy Service
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Potential for harm · D May 6, 2025
Provide and implement an infection prevention and control program.
Corrected May 28, 2025 · Infection Control
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Potential for harm · D May 6, 2025 · found via complaint
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Corrected May 28, 2025 · Resident Rights
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Potential for harm · E May 6, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 28, 2025 · Resident Rights
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Potential for harm · F May 6, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected May 28, 2025 · Nursing and Physician Services
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Potential for harm · F May 6, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 28, 2025 · Nutrition and Dietary
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Potential for harm · D January 10, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected January 26, 2024 · Quality of Life and Care
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Potential for harm · D September 14, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 13, 2022 · Quality of Life and Care
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Potential for harm · E September 14, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 13, 2022 · Pharmacy Service
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Potential for harm · D September 14, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected October 13, 2022 · Nutrition and Dietary
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Potential for harm · F September 14, 2022
Provide and implement an infection prevention and control program.
Corrected October 13, 2022 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 6, 2025 | Fine | $17,345 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 366239 · certified since June 18, 2002. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.