Crosslands
1660 East Street Road · Kennett Square, PA · 19348 · 6103881441
60 certified beds Non profit - Corporation Chain: Kendal Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 5 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 5.45 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.39 | 0.55–0.75 |
| Weekend hours / resident-day | 4.88 | ≈ weekday level |
| Nursing turnover / year | 28% | median 45% |
| Fines (3-yr window) | 1 · $12,735 |
Inspection citations (8 in the current record)
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Potential for harm · D February 20, 2026
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Corrected April 15, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 20, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected April 15, 2026 · Resident Rights
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Actual harm · G January 9, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 9, 2025
Respond appropriately to all alleged violations.
Corrected March 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 9, 2025
Ensure each resident receives an accurate assessment.
Corrected February 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · E January 22, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 29, 2024 · Quality of Life and Care
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Potential for harm · E January 22, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 14, 2023 · Pharmacy Service
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Potential for harm · D December 28, 2023
Respond appropriately to all alleged violations.
Corrected January 31, 2024 · Freedom from Abuse, Neglect, and Exploitation
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 9, 2025 | Fine | $12,735 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 395388 · certified since September 26, 1977. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.