Cross Timbers Rehabilitation and Healthcare Center
3315 Cross Timbers Rd · Flower Mound, TX · 75028 · 9727240996
120 certified beds For profit - Corporation Chain: Nexion Health Hospital-based
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.01 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.61 | 0.55–0.75 |
| Weekend hours / resident-day | 3.72 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | 1 · $8,281 |
Inspection citations (27 in the current record)
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Potential for harm · D April 16, 2026
Reasonably accommodate the needs and preferences of each resident.
Corrected April 30, 2026 · Resident Rights
-
Potential for harm · D April 16, 2026
Provide appropriate foot care.
Corrected April 30, 2026 · Quality of Life and Care
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Potential for harm · D April 16, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 30, 2026 · Quality of Life and Care
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Potential for harm · D April 16, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 30, 2026 · Quality of Life and Care
-
Potential for harm · D April 16, 2026
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected April 30, 2026 · Administration
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Potential for harm · D April 16, 2026
Provide and implement an infection prevention and control program.
Corrected April 30, 2026 · Infection Control
-
Potential for harm · D February 26, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 13, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D November 21, 2025 · found via complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected November 24, 2025 · Resident Rights
-
Immediate jeopardy · J September 11, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Past Non-Compliance · Quality of Life and Care
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Potential for harm · D January 24, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected February 17, 2025 · Quality of Life and Care
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Potential for harm · D January 24, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected February 17, 2025 · Quality of Life and Care
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Potential for harm · E January 24, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 17, 2025 · Quality of Life and Care
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Potential for harm · E January 24, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 17, 2025 · Pharmacy Service
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Potential for harm · E January 24, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 23, 2025 · Pharmacy Service
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Potential for harm · D January 24, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected February 26, 2025 · Pharmacy Service
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Potential for harm · E January 24, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 17, 2025 · Pharmacy Service
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Potential for harm · E January 24, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected February 17, 2025 · Nutrition and Dietary
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Potential for harm · D January 24, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected February 17, 2025 · Environmental
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Potential for harm · D February 28, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 20, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 29, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 18, 2023 · Resident Assessment and Care Planning
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Potential for harm · F November 29, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 18, 2023 · Nutrition and Dietary
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Potential for harm · E November 29, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 18, 2023 · Resident Rights
-
Potential for harm · D November 29, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 18, 2023 · Quality of Life and Care
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Potential for harm · D August 15, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 20, 2023 · Quality of Life and Care
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Potential for harm · D July 13, 2023 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 10, 2023 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 11, 2025 | Fine | $8,281 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 675703 · certified since July 28, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.