Crestwood Terrace
13301 South Central Avenue · Crestwood, IL · 60445 · 7085975251
126 certified beds For profit - Individual
Why this verdict
- Carries CMS’s abuse warning icon.
- Federal penalties on record: $56,260 in fines in the last 24 months.
- 8 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$56,260 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
Total nurse staffing below 3.0 hours per resident-day
2.15 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 2.15 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 1.78 | ≈ weekday level |
| Nursing turnover / year | 29% | median 45% |
| Fines (3-yr window) | 2 · $66,260 |
Inspection citations (29 in the current record)
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Potential for harm · D January 9, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 23, 2026 · Quality of Life and Care
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Actual harm · G December 27, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 19, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G July 22, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 12, 2025 · Quality of Life and Care
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Potential for harm · D April 1, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 18, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G March 23, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 10, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 24, 2024 · Quality of Life and Care
-
Actual harm · G November 15, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 4, 2024 · Quality of Life and Care
-
Potential for harm · D October 31, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · E October 10, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 24, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 10, 2024 · found via complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected October 24, 2024 · Pharmacy Service
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Potential for harm · D August 23, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected September 6, 2024 · Resident Rights
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Potential for harm · E August 23, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected September 6, 2024 · Resident Assessment and Care Planning
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Potential for harm · E August 23, 2024
Provide and implement an infection prevention and control program.
Corrected September 6, 2024 · Infection Control
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Potential for harm · D August 23, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected September 6, 2024 · Pharmacy Service
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Actual harm · G May 24, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 13, 2024 · Quality of Life and Care
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Potential for harm · D May 24, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G March 15, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 7, 2024 · Quality of Life and Care
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Potential for harm · D March 15, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected April 7, 2024 · Resident Rights
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Actual harm · G November 19, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 4, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 15, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 27, 2023 · Quality of Life and Care
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Potential for harm · F September 15, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 27, 2023 · Nutrition and Dietary
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Actual harm · G August 10, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 30, 2023 · Quality of Life and Care
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Potential for harm · E June 30, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 18, 2022 · Resident Rights
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Potential for harm · D June 30, 2022
Provide enough food/fluids to maintain a resident's health.
Corrected July 18, 2022 · Quality of Life and Care
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Potential for harm · F June 30, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected July 18, 2022 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 27, 2025 | Fine | $56,260 |
| October 31, 2024 | Payment Denial | 80 days |
| August 10, 2023 | Fine | $10,000 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 14E177 · certified since April 11, 1975. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.