Crestview Health & Rehabilitation
752 E Center Avenue · Mooresville, NC · 28115 · 7048000570
131 certified beds For profit - Limited Liability company
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $24,681 in fines in the last 24 months.
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
8 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
84% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.19 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.44 | 0.55–0.75 |
| Weekend hours / resident-day | 2.68 | ≈ weekday level |
| Nursing turnover / year | 84% | median 45% |
| Fines (3-yr window) | 4 · $144,008 |
Inspection citations (52 in the current record)
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Potential for harm · E September 11, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected September 13, 2025 · Resident Rights
-
Potential for harm · E September 11, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 13, 2025 · Quality of Life and Care
-
Potential for harm · D September 11, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected September 13, 2025 · Quality of Life and Care
-
Potential for harm · E September 11, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 13, 2025 · Nutrition and Dietary
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Potential for harm · D September 11, 2025
Provide and implement an infection prevention and control program.
Corrected September 13, 2025 · Infection Control
-
Actual harm · G July 11, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 31, 2025 · Quality of Life and Care
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Potential for harm · D July 11, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected September 11, 2025 · Resident Rights
-
Potential for harm · D July 11, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 11, 2025 · Resident Assessment and Care Planning
-
Actual harm · G July 22, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D July 22, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected August 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · J June 13, 2024
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected July 22, 2024 · Quality of Life and Care
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Immediate jeopardy · J June 13, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected July 22, 2024 · Quality of Life and Care
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Immediate jeopardy · K June 13, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected July 22, 2024 · Nursing and Physician Services
-
Immediate jeopardy · J June 13, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · J June 13, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 22, 2024 · Quality of Life and Care
-
Actual harm · G June 13, 2024 · found via complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected July 22, 2024 · Resident Rights
-
Potential for harm · D June 13, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 22, 2024 · Resident Rights
-
Potential for harm · D June 13, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 22, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 13, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected July 22, 2024 · Resident Rights
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Potential for harm · E June 13, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected July 22, 2024 · Resident Rights
-
Potential for harm · D June 13, 2024
Ensure each resident receives an accurate assessment.
Corrected July 22, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 13, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 22, 2024 · Resident Assessment and Care Planning
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Potential for harm · E June 13, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 22, 2024 · Quality of Life and Care
-
Potential for harm · D June 13, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected July 22, 2024 · Pharmacy Service
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Potential for harm · E June 13, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected July 22, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 11, 2025 | Fine | $4,833 |
| July 11, 2025 | Fine | $4,833 |
| July 11, 2025 | Fine | $15,015 |
| July 11, 2025 | Payment Denial | 35 days |
| June 13, 2024 | Fine | $119,327 |
| June 13, 2024 | Payment Denial | 40 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345179 · certified since May 1, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.