Copley Health Center
155 Heritage Woods Drive · Copley, OH · 44321 · 3306660980
130 certified beds For profit - Limited Liability company Chain: Communicare Health
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 3 citations involved actual harm to residents.
Red flags
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.31 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.57 | 0.55–0.75 |
| Weekend hours / resident-day | 2.96 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | 1 · $36,559 |
Inspection citations (29 in the current record)
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Potential for harm · E March 24, 2026 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 9, 2026 · Nutrition and Dietary
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Potential for harm · D March 5, 2025 · found via complaint
Help the resident with transportation to and from laboratory services outside of the facility.
Corrected March 19, 2025 · Administration
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Potential for harm · D November 21, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 6, 2024 · Pharmacy Service
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Potential for harm · D November 21, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected December 6, 2024 · Infection Control
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Potential for harm · E November 21, 2024 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected December 6, 2024 · Environmental
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Potential for harm · D March 27, 2024 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected April 3, 2024 · Quality of Life and Care
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Actual harm · G January 17, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 8, 2024 · Resident Rights
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Actual harm · G January 17, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 8, 2024 · Quality of Life and Care
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Potential for harm · D January 17, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected February 8, 2024 · Resident Rights
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Potential for harm · E January 17, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected February 8, 2024 · Resident Rights
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Potential for harm · D January 17, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 8, 2024 · Quality of Life and Care
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Potential for harm · D January 17, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 8, 2024 · Quality of Life and Care
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Potential for harm · E January 17, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected February 8, 2024 · Quality of Life and Care
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Potential for harm · D January 17, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected February 8, 2024 · Quality of Life and Care
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Potential for harm · E January 17, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 8, 2024 · Quality of Life and Care
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Potential for harm · F January 17, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected February 8, 2024 · Nursing and Physician Services
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Potential for harm · E January 17, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 8, 2024 · Pharmacy Service
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Potential for harm · E January 17, 2024
Provide and implement an infection prevention and control program.
Corrected February 8, 2024 · Infection Control
-
Potential for harm · D January 17, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected February 8, 2024 · Environmental
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Potential for harm · F September 18, 2023 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected October 4, 2023 · Nutrition and Dietary
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Actual harm · G May 14, 2021
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected June 7, 2021 · Quality of Life and Care
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Potential for harm · D May 14, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 7, 2021 · Resident Rights
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Potential for harm · E May 14, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 7, 2021 · Quality of Life and Care
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Potential for harm · D May 14, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 7, 2021 · Quality of Life and Care
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Potential for harm · D May 14, 2021
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 7, 2021 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 17, 2024 | Fine | $36,559 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365771 · certified since January 9, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.