Continuing Healthcare at Willow Haven
1020 Taylor Street · Zanesville, OH · 43701 · 7404549747
81 certified beds For profit - Corporation Chain: Certus Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.15 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.67 | 0.55–0.75 |
| Weekend hours / resident-day | 2.71 | ≈ weekday level |
| Nursing turnover / year | 40% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (66 in the current record)
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Potential for harm · D April 6, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected April 27, 2026 · Resident Rights
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Potential for harm · D April 6, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 27, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 6, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected April 27, 2026 · Pharmacy Service
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Potential for harm · D April 6, 2026 · found via complaint
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected April 27, 2026 · Nutrition and Dietary
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Potential for harm · E April 6, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 27, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 6, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 27, 2026 · Infection Control
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Potential for harm · D December 30, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected January 23, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E December 30, 2025 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected January 23, 2026 · Environmental
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Potential for harm · D December 4, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 21, 2025
Assure the security of all personal funds of residents deposited with the facility.
Corrected September 24, 2025 · Resident Rights
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Potential for harm · D August 21, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected September 24, 2025 · Resident Rights
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Potential for harm · D August 21, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected September 24, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 21, 2025
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected September 24, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 21, 2025
Assess the resident when there is a significant change in condition
Corrected September 24, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 21, 2025
Ensure each resident receives an accurate assessment.
Corrected September 24, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 21, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 24, 2025 · Quality of Life and Care
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Potential for harm · D August 21, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 24, 2025 · Quality of Life and Care
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Potential for harm · D August 21, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected September 24, 2025 · Quality of Life and Care
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Potential for harm · D August 21, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 24, 2025 · Quality of Life and Care
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Potential for harm · D August 21, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected September 24, 2025 · Quality of Life and Care
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Potential for harm · D August 21, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected September 24, 2025 · Quality of Life and Care
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Potential for harm · D August 21, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 24, 2025 · Pharmacy Service
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Potential for harm · D August 21, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected September 24, 2025 · Pharmacy Service
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Potential for harm · D August 21, 2025
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected September 24, 2025 · Administration
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Potential for harm · E August 21, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 24, 2025 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 366244 · certified since June 27, 2002. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.