Complete Care at Wheaton
4011 Randolph Road · Wheaton, MD · 20902 · 3019332500
116 certified beds For profit - Limited Liability company Chain: Complete Care
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 73 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.45 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.72 | 0.55–0.75 |
| Weekend hours / resident-day | 3.10 | ≈ weekday level |
| Nursing turnover / year | 36% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (42 in the current record)
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Potential for harm · D April 10, 2025
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected May 23, 2025 · Resident Rights
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Potential for harm · D April 10, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected May 23, 2025 · Resident Rights
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Potential for harm · D April 10, 2025
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected May 23, 2025 · Resident Rights
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Potential for harm · D April 10, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected May 23, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 10, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 23, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 10, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 23, 2025 · Quality of Life and Care
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Potential for harm · D April 10, 2025
Observe each nurse aide's job performance and give regular training.
Corrected May 23, 2025 · Nursing and Physician Services
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Potential for harm · D April 10, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected May 23, 2025 · Pharmacy Service
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Potential for harm · D April 10, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 23, 2025 · Pharmacy Service
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Potential for harm · D April 10, 2025
Provide or obtain dental services for each resident.
Corrected May 23, 2025 · Quality of Life and Care
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Potential for harm · D April 10, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 23, 2025 · Nutrition and Dietary
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Potential for harm · D April 10, 2025
Dispose of garbage and refuse properly.
Corrected May 23, 2025 · Nutrition and Dietary
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Potential for harm · D April 10, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 23, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 10, 2025
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected May 23, 2025 · Administration
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Potential for harm · D April 10, 2025
Provide and implement an infection prevention and control program.
Corrected May 23, 2025 · Infection Control
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Potential for harm · D April 10, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected May 23, 2025 · Environmental
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Potential for harm · D April 10, 2025 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected May 23, 2025 · Resident Rights
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Potential for harm · E April 10, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 23, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 10, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 23, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 10, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 23, 2025 · Quality of Life and Care
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Potential for harm · D March 12, 2021
Ensure each resident receives an accurate assessment.
Corrected April 24, 2021 · Resident Assessment and Care Planning
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Potential for harm · D March 12, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 24, 2021 · Resident Assessment and Care Planning
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Potential for harm · E March 12, 2021
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 24, 2021 · Resident Assessment and Care Planning
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Potential for harm · D March 12, 2021
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 24, 2021 · Resident Assessment and Care Planning
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Potential for harm · D March 12, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 24, 2021 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 215025 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.