Complete Care at the Boulevard
5905 West Washington · Chicago, IL · 60644 · 7732617074
156 certified beds For profit - Corporation Chain: Complete Care
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $155,170 in fines in the last 24 months.
- 8 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
5 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$155,170 in federal fines in the last 24 months
3 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.29 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.36 | 0.55–0.75 |
| Weekend hours / resident-day | 2.73 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | 6 · $378,581 |
Inspection citations (81 in the current record)
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Potential for harm · D March 29, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 1, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · F March 29, 2026 · found via complaint
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected March 30, 2026 · Nutrition and Dietary
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Potential for harm · F March 29, 2026 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 30, 2026 · Nutrition and Dietary
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Actual harm · G September 25, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 13, 2025 · Quality of Life and Care
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Potential for harm · D July 22, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 8, 2025 · Quality of Life and Care
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Actual harm · G March 9, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 25, 2025 · Quality of Life and Care
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Potential for harm · D February 7, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 28, 2025 · Resident Rights
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Potential for harm · D February 7, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected February 28, 2025 · Resident Rights
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Potential for harm · D February 7, 2025
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Corrected February 28, 2025 · Resident Rights
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Potential for harm · D February 7, 2025
Keep residents' personal and medical records private and confidential.
Corrected February 28, 2025 · Resident Rights
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Potential for harm · E February 7, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected February 28, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 7, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected February 28, 2025 · Quality of Life and Care
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Potential for harm · F February 7, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected February 28, 2025 · Nursing and Physician Services
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Potential for harm · E February 7, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 28, 2025 · Pharmacy Service
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Potential for harm · D February 7, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected February 28, 2025 · Pharmacy Service
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Potential for harm · E February 7, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 28, 2025 · Pharmacy Service
-
Potential for harm · D February 7, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected February 28, 2025 · Nutrition and Dietary
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Potential for harm · F February 7, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 28, 2025 · Nutrition and Dietary
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Potential for harm · D February 7, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 28, 2025 · Resident Assessment and Care Planning
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Potential for harm · F February 7, 2025
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected February 28, 2025 · Infection Control
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Potential for harm · E February 7, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected February 28, 2025 · Infection Control
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Potential for harm · D December 19, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J December 9, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · J December 9, 2024 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected January 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 9, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 4, 2025 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 25, 2025 | Fine | $30,167 |
| February 7, 2025 | Fine | $21,271 |
| December 9, 2024 | Fine | $103,732 |
| December 9, 2024 | Payment Denial | 6 days |
| October 7, 2024 | Payment Denial | 4 days |
| February 29, 2024 | Fine | $87,850 |
| February 29, 2024 | Payment Denial | 27 days |
| November 28, 2023 | Fine | $57,042 |
| November 28, 2023 | Payment Denial | 45 days |
| August 6, 2023 | Fine | $78,519 |
| August 6, 2023 | Payment Denial | 9 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 145885 · certified since December 1, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.