Complete Care at Prospect Heights LLC
336 Prospect Ave · Hackensack, NJ · 07601 · 2016781800
196 certified beds For profit - Limited Liability company Chain: Complete Care
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.39 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.75 | 0.55–0.75 |
| Weekend hours / resident-day | 2.82 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | 6 · $59,312 |
Inspection citations (33 in the current record)
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Potential for harm · D January 29, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected February 2, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 29, 2026
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected February 2, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 29, 2026
Ensure each resident receives an accurate assessment.
Corrected February 2, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 29, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 2, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 29, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 2, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 29, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 2, 2026 · Quality of Life and Care
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Potential for harm · D January 29, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 2, 2026 · Quality of Life and Care
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Potential for harm · D January 29, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected February 2, 2026 · Quality of Life and Care
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Potential for harm · D January 29, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 2, 2026 · Quality of Life and Care
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Potential for harm · D January 29, 2026
Post nurse staffing information every day.
Corrected February 2, 2026 · Nursing and Physician Services
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Potential for harm · D January 29, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 2, 2026 · Pharmacy Service
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Potential for harm · D January 29, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected February 2, 2026 · Pharmacy Service
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Potential for harm · D January 29, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 2, 2026 · Pharmacy Service
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Potential for harm · F January 29, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 2, 2026 · Nutrition and Dietary
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Potential for harm · F January 29, 2026
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected February 2, 2026 · Administration
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Potential for harm · E January 29, 2026
Provide and implement an infection prevention and control program.
Corrected February 2, 2026 · Infection Control
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Potential for harm · D January 29, 2026
Keep all essential equipment working safely.
Corrected February 2, 2026 · Environmental
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Potential for harm · E January 29, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 2, 2026 · Resident Rights
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Potential for harm · D January 29, 2026 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected February 2, 2026 · Nursing and Physician Services
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Potential for harm · D March 5, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 11, 2025
Provide and implement an infection prevention and control program.
Corrected February 12, 2025 · Infection Control
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Potential for harm · D September 27, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 7, 2024 · Quality of Life and Care
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Potential for harm · E September 27, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected November 7, 2024 · Infection Control
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No harm found · C September 27, 2024
Post nurse staffing information every day.
Corrected November 7, 2024 · Nursing and Physician Services
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Actual harm · G April 16, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 8, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 16, 2024 | Fine | $25,300 |
| February 20, 2024 | Fine | $3,798 |
| February 15, 2024 | Fine | $15,646 |
| February 12, 2024 | Fine | $3,418 |
| January 22, 2024 | Fine | $7,976 |
| December 18, 2023 | Fine | $3,174 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 315460 · certified since January 5, 2000. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.