Complete Care at Multi Medical Center LLC
7700 York Road · Towson, MD · 21204 · 4108215500
118 certified beds For profit - Limited Liability company Chain: Complete Care
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.04 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.85 | 0.55–0.75 |
| Weekend hours / resident-day | 3.65 | ≈ weekday level |
| Nursing turnover / year | 36% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (34 in the current record)
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Potential for harm · D March 2, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected March 19, 2026 · Resident Rights
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Potential for harm · D March 2, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 19, 2026 · Quality of Life and Care
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Potential for harm · D March 2, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected March 19, 2026 · Quality of Life and Care
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Potential for harm · E March 2, 2026
Ensure medication error rates are not 5 percent or greater.
Corrected March 19, 2026 · Pharmacy Service
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Potential for harm · D March 2, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 19, 2026 · Pharmacy Service
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Potential for harm · D March 2, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 19, 2026 · Nutrition and Dietary
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Potential for harm · D March 2, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 19, 2026 · Resident Assessment and Care Planning
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Potential for harm · D March 2, 2026
Provide and implement an infection prevention and control program.
Corrected March 19, 2026 · Infection Control
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Potential for harm · D March 2, 2026
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected March 19, 2026 · Environmental
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Potential for harm · D March 2, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 19, 2026 · Quality of Life and Care
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Potential for harm · D March 2, 2026 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected March 19, 2026 · Nutrition and Dietary
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No harm found · B March 2, 2026
Post nurse staffing information every day.
Corrected March 19, 2026 · Nursing and Physician Services
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Potential for harm · D November 8, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 20, 2024 · Resident Rights
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Potential for harm · D November 8, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected December 20, 2024 · Resident Rights
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Potential for harm · D November 8, 2024
The resident has the right to receive notices in a format and a language he or she understands.
Corrected December 20, 2024 · Resident Rights
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Potential for harm · D November 8, 2024
Ensure each resident receives an accurate assessment.
Corrected December 20, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 8, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 20, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 8, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 20, 2024 · Quality of Life and Care
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Potential for harm · D November 8, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected December 20, 2024 · Pharmacy Service
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Potential for harm · D November 8, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected December 20, 2024 · Pharmacy Service
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Potential for harm · D November 8, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 20, 2024 · Pharmacy Service
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Potential for harm · F November 8, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected December 20, 2024 · Nutrition and Dietary
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Potential for harm · D November 8, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected December 20, 2024 · Nursing and Physician Services
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Potential for harm · D August 23, 2019
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected September 20, 2019 · Resident Rights
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Potential for harm · E August 23, 2019
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 20, 2019 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 215096 · certified since June 1, 1974. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.