Complete Care at Margate Park
4920 North Kenmore · Chicago, IL · 60640 · 7737692700
310 certified beds For profit - Limited Liability company Chain: Complete Care
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $137,093 in fines in the last 24 months.
- 8 citations involved actual harm to residents.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
4 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$137,093 in federal fines in the last 24 months
3 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.15 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.47 | 0.55–0.75 |
| Weekend hours / resident-day | 2.85 | ≈ weekday level |
| Nursing turnover / year | 40% | median 45% |
| Fines (3-yr window) | 5 · $155,687 |
Inspection citations (102 in the current record)
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Potential for harm · D April 13, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 27, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 13, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 27, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 20, 2025 · found via complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected December 18, 2025 · Resident Rights
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Potential for harm · D November 20, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected December 18, 2025 · Resident Rights
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Potential for harm · D November 20, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 18, 2025 · Quality of Life and Care
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Potential for harm · E November 20, 2025 · found via complaint
Dispose of garbage and refuse properly.
Corrected December 18, 2025 · Nutrition and Dietary
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Actual harm · G September 23, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 15, 2025 · Quality of Life and Care
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Potential for harm · D September 23, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 15, 2025 · Resident Rights
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Potential for harm · D September 23, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 23, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G August 6, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G August 6, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected September 8, 2025 · Nursing and Physician Services
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Potential for harm · D July 21, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 6, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G July 18, 2025 · found via complaint
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Corrected September 8, 2025 · Administration
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Potential for harm · D July 18, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 18, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 20, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 3, 2025 · Quality of Life and Care
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Potential for harm · D April 17, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 1, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 17, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 1, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 3, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 17, 2025 · Resident Rights
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Potential for harm · D April 3, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 17, 2025 · Resident Rights
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Potential for harm · D April 3, 2025
Ensure each resident receives an accurate assessment.
Corrected April 17, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 3, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 17, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 3, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 17, 2025 · Quality of Life and Care
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Potential for harm · D April 3, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 17, 2025 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 23, 2025 | Fine | $19,115 |
| July 18, 2025 | Fine | $95,060 |
| July 18, 2025 | Payment Denial | 49 days |
| November 21, 2024 | Fine | $22,918 |
| November 19, 2023 | Fine | $8,336 |
| September 15, 2023 | Fine | $10,258 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 145881 · certified since August 1, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.