Complete Care at Kimberly Hall-South
1 Emerson Drive · Windsor, CT · 06095 · 8606886443
180 certified beds For profit - Limited Liability company Chain: Complete Care
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The composite number cleared 76 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.91 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.85 | 0.55–0.75 |
| Weekend hours / resident-day | 3.58 | ≈ weekday level |
| Nursing turnover / year | 24% | median 45% |
| Fines (3-yr window) | 1 · $14,728 |
Inspection citations (37 in the current record)
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Potential for harm · D May 1, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 12, 2025 · Quality of Life and Care
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Potential for harm · D May 1, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected June 12, 2025 · Quality of Life and Care
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Potential for harm · D April 3, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 20, 2025 · Resident Assessment and Care Planning
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Immediate jeopardy · J February 3, 2025 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 3, 2025 · Quality of Life and Care
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Potential for harm · D February 3, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected February 7, 2025 · Nursing and Physician Services
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Potential for harm · D January 14, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 14, 2025 · Quality of Life and Care
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Potential for harm · D January 14, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected February 14, 2025 · Infection Control
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Potential for harm · D November 19, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected December 26, 2024 · Resident Rights
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Potential for harm · D November 19, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 26, 2024 · Resident Rights
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Potential for harm · D November 19, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 26, 2024 · Resident Rights
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Potential for harm · D November 19, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected December 26, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 19, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 26, 2024 · Quality of Life and Care
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Potential for harm · D November 19, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected December 26, 2024 · Quality of Life and Care
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No harm found · B November 19, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected December 26, 2024 · Resident Rights
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Potential for harm · D September 13, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 17, 2024 · Resident Rights
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Potential for harm · D September 13, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 17, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 13, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 17, 2024 · Quality of Life and Care
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Potential for harm · D July 15, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected August 21, 2024 · Resident Rights
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Potential for harm · D July 15, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 21, 2024 · Quality of Life and Care
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Potential for harm · D July 3, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 7, 2024 · Quality of Life and Care
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Potential for harm · D October 19, 2023 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 30, 2023 · Resident Assessment and Care Planning
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Potential for harm · D May 23, 2022
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected June 30, 2022 · Resident Rights
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Potential for harm · D May 23, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected June 30, 2022 · Resident Assessment and Care Planning
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Potential for harm · D May 23, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 30, 2022 · Quality of Life and Care
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Potential for harm · E May 23, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 30, 2022 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 14, 2025 | Fine | $14,728 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075237 · certified since November 1, 1975. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.