Complete Care at Kimberly Hall North
1 Emerson Dr · Windsor, CT · 06095 · 8606886443
150 certified beds For profit - Limited Liability company Chain: Complete Care
Why this verdict
- Carries CMS’s abuse warning icon.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 5 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.11 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.57 | 0.55–0.75 |
| Weekend hours / resident-day | 2.84 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (36 in the current record)
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Potential for harm · D April 10, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Past Non-Compliance · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 10, 2026 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 15, 2026 · Pharmacy Service
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Potential for harm · D July 29, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 5, 2025 · Resident Rights
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Potential for harm · D July 29, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected September 5, 2025 · Nursing and Physician Services
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Potential for harm · D June 27, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 27, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 4, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 30, 2025 · Quality of Life and Care
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Potential for harm · D December 23, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 19, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 28, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 19, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 28, 2024 · Quality of Life and Care
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Potential for harm · D September 19, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 28, 2024 · Quality of Life and Care
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Potential for harm · D September 19, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 28, 2024 · Quality of Life and Care
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Potential for harm · D September 19, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected October 28, 2024 · Nursing and Physician Services
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Potential for harm · D September 19, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected October 28, 2024 · Nutrition and Dietary
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Potential for harm · D September 19, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected October 28, 2024 · Nutrition and Dietary
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Potential for harm · D September 19, 2024
Provide and implement an infection prevention and control program.
Corrected October 28, 2024 · Infection Control
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Potential for harm · D September 19, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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No harm found · B September 19, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 28, 2024 · Resident Rights
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Potential for harm · D May 8, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 19, 2024 · Resident Rights
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Potential for harm · D May 8, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J May 26, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 12, 2022 · Quality of Life and Care
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Immediate jeopardy · J May 26, 2022
Ensure that residents are free from significant medication errors.
Corrected June 12, 2022 · Pharmacy Service
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Actual harm · G May 26, 2022
Provide safe, appropriate pain management for a resident who requires such services.
Corrected July 6, 2022 · Quality of Life and Care
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Potential for harm · E May 26, 2022
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 6, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E May 26, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 6, 2022 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075279 · certified since January 11, 1977. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.