Complete Care at Kensington
1810 Kensington Dr · Waukesha, WI · 53188 · 2625481400
150 certified beds For profit - Limited Liability company Chain: Complete Care
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.47 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.46 | 0.55–0.75 |
| Weekend hours / resident-day | 3.16 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | 1 · $66,632 |
Inspection citations (40 in the current record)
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Potential for harm · E February 23, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 20, 2026 · Infection Control
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Actual harm · G May 21, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 12, 2025 · Quality of Life and Care
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Potential for harm · D May 21, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 12, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 21, 2025
Respond appropriately to all alleged violations.
Corrected June 12, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E May 21, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected June 12, 2025 · Resident Rights
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Potential for harm · D May 21, 2025
Provide appropriate foot care.
Corrected June 12, 2025 · Quality of Life and Care
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Potential for harm · D May 21, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected June 12, 2025 · Quality of Life and Care
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Potential for harm · D May 21, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected June 12, 2025 · Pharmacy Service
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Potential for harm · E May 21, 2025
Provide and implement an infection prevention and control program.
Corrected June 12, 2025 · Infection Control
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No harm found · C May 21, 2025
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected June 12, 2025 · Administration
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Potential for harm · E February 22, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 15, 2024 · Quality of Life and Care
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Potential for harm · D February 22, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 15, 2024 · Quality of Life and Care
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Potential for harm · D February 22, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected March 15, 2024 · Quality of Life and Care
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Potential for harm · D February 22, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected March 15, 2024 · Pharmacy Service
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Potential for harm · D February 22, 2024
Ensure that residents are free from significant medication errors.
Corrected March 15, 2024 · Pharmacy Service
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Potential for harm · D February 22, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 15, 2024 · Pharmacy Service
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Potential for harm · F February 22, 2024
Provide and implement an infection prevention and control program.
Corrected March 15, 2024 · Infection Control
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Potential for harm · D February 22, 2024
Implement a program that monitors antibiotic use.
Corrected March 15, 2024 · Infection Control
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Potential for harm · D February 22, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected March 15, 2024 · Resident Rights
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Potential for harm · D February 22, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 15, 2024 · Quality of Life and Care
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No harm found · C February 22, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected March 15, 2024 · Administration
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Immediate jeopardy · J January 30, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 15, 2024 · Quality of Life and Care
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Immediate jeopardy · J January 30, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 31, 2024 · Quality of Life and Care
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Potential for harm · F January 30, 2024 · found via complaint
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected February 13, 2024 · Administration
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Potential for harm · F January 30, 2024 · found via complaint
Provide training in compliance and ethics.
Corrected February 13, 2024 · Administration
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 30, 2024 | Fine | $66,632 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525242 · certified since June 17, 1971. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.