Complete Care at Hyattsville
4922 Lasalle Road · Hyattsville, MD · 20782 · 3018642333
270 certified beds For profit - Limited Liability company Chain: Complete Care
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 72 points, but Recommended is gated: inspection record below the Recommended bar; CMS rates its health inspections "much below average". That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.01 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.80 | 0.55–0.75 |
| Weekend hours / resident-day | 3.56 | ≈ weekday level |
| Nursing turnover / year | 37% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (63 in the current record)
-
Potential for harm · D January 9, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 10, 2026 · Quality of Life and Care
-
Potential for harm · D January 9, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected February 10, 2026 · Infection Control
-
Potential for harm · E September 24, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 1, 2025 · Resident Rights
-
Potential for harm · D September 24, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected December 1, 2025 · Resident Rights
-
Potential for harm · D September 24, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected December 1, 2025 · Resident Rights
-
Potential for harm · D September 24, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 1, 2025 · Resident Rights
-
Potential for harm · D September 24, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected December 1, 2025 · Resident Rights
-
Potential for harm · D September 24, 2025
Ensure each resident receives an accurate assessment.
Corrected December 1, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D September 24, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected December 1, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D September 24, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 1, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D September 24, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 1, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D September 24, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 1, 2025 · Quality of Life and Care
-
Potential for harm · D September 24, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 1, 2025 · Quality of Life and Care
-
Potential for harm · D September 24, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 1, 2025 · Quality of Life and Care
-
Potential for harm · D September 24, 2025
Observe each nurse aide's job performance and give regular training.
Corrected December 1, 2025 · Nursing and Physician Services
-
Potential for harm · D September 24, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 1, 2025 · Pharmacy Service
-
Potential for harm · E September 24, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 1, 2025 · Nutrition and Dietary
-
Potential for harm · E September 24, 2025
Provide and implement an infection prevention and control program.
Corrected December 1, 2025 · Infection Control
-
Potential for harm · D September 24, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected December 1, 2025 · Environmental
-
Potential for harm · D September 24, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected December 1, 2025 · Environmental
-
Potential for harm · D September 24, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected December 1, 2025 · Nursing and Physician Services
-
Potential for harm · E September 24, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 1, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D September 24, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 1, 2025 · Resident Assessment and Care Planning
-
Immediate jeopardy · J March 9, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 7, 2023 · Pharmacy Service
-
Potential for harm · E March 9, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected May 7, 2023 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 215145 · certified since November 1, 1982. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.