Complete Care at Holiday City
4 Plaza Drive · Toms River, NJ · 08757 · 7322400900
180 certified beds For profit - Corporation Chain: Complete Care
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
Red flags
RN staffing in the bottom 10% nationally
0.30 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
61% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.08 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.30 | 0.55–0.75 |
| Weekend hours / resident-day | 2.78 | ≈ weekday level |
| Nursing turnover / year | 61% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (18 in the current record)
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Potential for harm · D April 25, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 19, 2025 · Resident Rights
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Potential for harm · D April 25, 2025
Ensure each resident receives an accurate assessment.
Corrected June 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 25, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 19, 2025 · Quality of Life and Care
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Potential for harm · F April 25, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 19, 2025 · Nutrition and Dietary
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Potential for harm · D February 13, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 7, 2025 · Resident Rights
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Potential for harm · D February 13, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 13, 2025 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected April 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 13, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 13, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 13, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 13, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · E February 13, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 7, 2025 · Nutrition and Dietary
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Potential for harm · E March 30, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected April 21, 2023 · Quality of Life and Care
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Potential for harm · D March 30, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 21, 2023 · Pharmacy Service
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Potential for harm · E March 30, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 21, 2023 · Nutrition and Dietary
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Potential for harm · D May 11, 2021
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 11, 2021 · Resident Assessment and Care Planning
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Potential for harm · D May 11, 2021
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected June 11, 2021 · Pharmacy Service
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Potential for harm · D May 11, 2021
Provide and implement an infection prevention and control program.
Corrected June 11, 2021 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 315320 · certified since January 1, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.